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Nursing HomeMedicaid Investigative

Fairview Commons Nursing & Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

Christian Hill Road, Great Barrington, MA 01230146 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 17 Google reviews

5
4
3
2
1
Fairview Commons Nursing & Rehabilitation Center Nursing Home in Great Barrington, MA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (14 vs median 7.0)
  • High staff turnover (54%)
  • High RN turnover (62%)

Below average in MA · Critically understaffed (RN) · Below chain average · $74,354 in fines

Source: Medicare data

What this means for your family

Fairview Commons has a strong rehab therapy department that many patients find effective for recovery. However, there are recurring reports of slow response times for basic assistance and significant friction with administrative and social work staff. We recommend visiting in person to observe staff responsiveness and clarifying all billing policies in writing before admission.

Google Reviews

Google Reviews

17 reviews on Google
Fairview Commons presents a polarized experience, with recent reviews highlighting dedicated nursing staff in the rehab unit, while others report significant lapses in basic patient care and responsiveness. Families frequently express frustration regarding administrative issues, such as billing disputes and poor communication from social services, alongside concerns about long wait times for assistance.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Dedicated and compassionate rehab nursing staff
  • Effective physical therapy programs
  • Clean and well-maintained private rooms
  • Responsive care on specific units

Concerns

  • Excessive wait times for call bells and basic assistance (mentioned by 3 reviewers)
  • Poor communication and dismissive attitude from social work/management (mentioned by 3 reviewers)
  • Financial/billing disputes and lack of transparency (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.0'13(1)2.34.5'20(4)3.71.0'22(1)2.04.3'24(3)1.7'26(3)

Distribution · 19 analyzed

5
5
4
5
3
1
2
3
1
5

How They Respond to Reviews

12%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that some families have expressed frustration regarding response times for call bells, what specific protocols or staffing adjustments are in place to ensure residents receive timely assistance?
  • 2How does your management team approach communication with families, and what is the best way for us to stay updated on our loved one's care plan?
  • 3With the current staffing ratings, how do you ensure that your team has enough capacity to provide consistent, personalized attention to each resident throughout the day?
  • 4Can you walk us through your process for handling billing and financial inquiries to ensure there is full transparency regarding monthly costs?
  • 5Since your rehab and physical therapy programs are noted as a strength, how do you integrate those services into the daily routine for long-term residents?
  • 6What is your protocol for managing medication administration to ensure accuracy and safety for residents?

Personalized based on this facility's data


Key Review Excerpts

From the cheerful staff members on the front desk, to the doctor, the nurses, the aides and the physical therapists, all combine to ensure the best outcomes for the patients.

Rehab patient's spouse · 2024★★★★★

The staff has been welcoming, kind, efficient and professional at all times. I enjoy the meals here and keep gaining weight with each visit! Tne P/T therapists are great and with their encouragement I have made rapid progress.

Rehab patient · 2019★★★★

Overnight nurse insisted nothing was wrong. Over adamant objections from the nurse we personally called 911 for an ambulance to hospital in Pittsfield, where they discovered a life-threatening intestinal block.

Long-term resident's family · 2022☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
44%
Registered nurses for medical care
Total Nursing
3.78hrs
92%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

8

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility71.1%
Worse than Avg
Here
71.1%
US
95.5%
MA
94.8%
Berkshire
95.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility34.2%
Worse than Avg
Here
34.2%
US
12.1%
MA
13.7%
Berkshire
16.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
19.4%
MA
21.4%
Berkshire
23.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.8%
Mixed vs Avgs
Here
16.8%
US
15.5%
MA
21.3%
Berkshire
25.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
15.3%
MA
16.4%
Berkshire
15.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
19.5%
MA
19.4%
Berkshire
21.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.5%
Worse than Avg
Here
51.5%
US
79.8%
MA
77.7%
Berkshire
87.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.4%
Better than Avg
Here
83.4%
US
81.8%
MA
77.6%
Berkshire
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
MA
1.3%
Berkshire
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (8.9)
5 complaint-triggered
$74,354 in fines

This facility has 47 deficiencies across 6 surveys with 5 complaint-triggered violations, including recent family reports about abuse prevention and care planning. The main recurring issues involve infection control, care planning and assessments, fire safety systems, and accident prevention. While all deficiencies show correction dates, persistent problems with infection control, safety hazards, and medical records appear across multiple recent surveys, indicating ongoing operational challenges.

Jul 31, 2025Routine
17
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0582Minimal · Pattern

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0644Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0842Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 16, 2025Complaint
2
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 4, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 15, 2024Routine
15
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Dec 19, 2023Complaint
2
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jan 11, 2023Routine
10
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Federal Penalties

Fine

Jul 31, 2025

$74,354

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fairview Commons Nursing & Rehabilitation Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Integritus Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.7/5 · Rank 10 of 15

Ownership & Management

Owners

Willowood Extended Care Services INC

Owner · Organization

100%

Integritus Healthcare INC

Owner (parent company) · Organization

Integritus Healthcare Management Services INC

Owner (parent company) · Organization

Key personnel

Integritus Healthcare INC5% or Greater Security InterestGingras, Marcie JoOfficer / DirectorJones, WilliamOfficer / DirectorIntegritus Healthcare Management Services INCManagerWillowood Extended Care Services INCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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