Fairlane Senior Care and Rehab Center
Strong Medicare quality ratings; families often praise engaging and lively activities department. Still worth an in-person visit.
based on 77 Google reviews
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What this means for your family
While the facility offers an engaging activities program and recent aesthetic improvements, the recurring reports of hygiene issues and slow response times are significant red flags. We strongly advise you to visit during off-hours or weekends to observe staffing levels and cleanliness firsthand, and to speak directly with the Director of Nursing about their protocols for call-light response and patient hygiene.
Google Reviews
Google Reviews
77 reviews on Google“Fairlane Senior Care and Rehab Center receives highly polarized feedback, with some families praising the facility's recent renovations, engaging activities, and attentive staff, while others report severe neglect and poor hygiene. Critical concerns frequently involve slow response times to call lights, cleanliness issues including odors and waste management, and a lack of professional communication from nursing and administrative staff. Prospective families should conduct an in-person tour and carefully evaluate the current state of the facility's care standards.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and lively activities department
- Recent facility renovations
- Friendly and welcoming front-desk staff
- Strong rehab therapy program
Concerns
- Neglect and poor hygiene (soiled linens, odors, pressure sores) (mentioned by 9 reviewers)
- Unresponsive staff and slow call light response times (mentioned by 6 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 7 reviewers)
- Poor communication regarding patient care and medical status (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has undergone some recent renovations; how have these updates impacted the daily environment and comfort for residents?
- 2With the active and lively calendar I’ve heard about, how do you ensure residents who might be less mobile are still able to participate and stay engaged?
- 3Could you walk me through your current protocol for monitoring hygiene and linen changes to ensure residents are consistently comfortable and well-cared for?
- 4I understand that responsiveness is key for peace of mind; what is your current system for managing call lights, and how do you ensure staff are alerted quickly when a resident needs assistance?
- 5How does your nursing team handle communication with families regarding changes in a resident’s medical status or care plan to ensure we are always kept in the loop?
- 6Given the importance of medication management, what steps do you take to ensure accuracy and consistency for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The facility is well maintained, and creates an environment that feels safe and comforting. What stood out most was how attentive the staff is.”
“The place is filthy, poop filled adult pampers left in the shower at night causing a constant presence of flies and nats. The food is delivered late always could.”
“I couldn't step into my brothers room without being overwhelmed by the smell. While the staff seemed nice enough but it was difficult to reach anyone by phone to check on him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fairlane Senior Care has recurring issues with fire safety systems and resident rights, with families filing seven complaint reports regarding problems like accommodating resident preferences, infection control, and care quality standards. The facility shows a pattern of repeated violations in fire alarm maintenance, resident assessment processes, and environmental safety that persist across multiple surveys from 2023-2025. While all deficiencies show correction dates, the recurring nature of violations in critical safety and care areas warrants careful consideration during your visit.
Sep 5, 2025Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jun 3, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Sep 12, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 17, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 6, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 10, 2023Routine2
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Fairlane Senior Care and Rehab Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 8 of 20
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit fairlanescr.com
Medicare data downloads
Original nursing home datasets
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