See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Fairburn Heights of Journey LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

178 West Campbellton Street, Fairburn, GA 30213120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 61 Google reviews

5
4
3
2
1
Fairburn Heights of Journey LLC Nursing Home in Fairburn, GA — Street View
Street View

Watch Fairburn Heights of Journey LLC

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (16 vs median 5.0)

Bottom 25% in GA · Critically understaffed (RN) · Worst in JOURNEY HEALTHCARE chain · No penalties on record

Source: Medicare data

What this means for your family

While recent reviews suggest that new leadership is actively working to improve the facility, the history of severe safety and neglect allegations is significant. If you consider this facility, we strongly recommend conducting an unannounced visit and specifically asking how they prevent patient falls and ensure medication accuracy, as these remain critical areas of concern.

Google Reviews

Google Reviews

61 reviews on Google
Fairburn Heights of Journey LLC presents a highly polarized environment with severe, recurring allegations of neglect, poor hygiene, and staff misconduct. While recent reviews from 2025 and 2026 highlight improvements under new leadership and praise the physical therapy team, these are countered by persistent reports of dehydration, missing personal items, and inadequate staffing levels.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0Activities8.0Meds1.0Memory2.0Comms3.0Value2.0

Strengths

  • Effective physical and occupational therapy teams
  • Engaging activities and recreation programs
  • Recent administrative efforts to improve facility culture
  • Compassionate individual staff members

Concerns

  • Neglect and poor hygiene (bedsores, dehydration, soiled linens) (mentioned by 8 reviewers)
  • Missing personal items and clothing (mentioned by 4 reviewers)
  • Understaffing and slow response times (mentioned by 5 reviewers)
  • Pest issues (roaches) (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(3)'22(3)'25(18)'26(17)

Distribution · 65 analyzed

5
32
4
3
3
1
2
0
1
29

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on improving facility culture, what specific changes have been implemented to ensure staff are consistently responsive to resident needs?
  • 2I noticed the facility has a strong physical and occupational therapy program; how do you integrate these services into the daily routine to ensure residents stay active and mobile?
  • 3To ensure the highest standard of comfort, what is your current protocol for monitoring hygiene, such as checking linens and ensuring residents remain hydrated throughout the day?
  • 4How does the facility manage the security of personal belongings and clothing to prevent items from going missing?
  • 5Could you walk me through your current process for medication management and how you ensure accuracy and timeliness for residents?
  • 6What proactive steps are you taking to maintain a clean and pest-free living environment for all residents?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy team is incredible, and she’s regained so much mobility. Plus, the environment is warm and welcoming, making it a perfect place for her to thrive.

Long-term resident's family · 2026★★★★

The phone is seldom answered. Clothing goes missing. Bedsores after 2 weeks. Family member needs total care and he is dehydrated most of the time.

Long-term resident's family · 2026☆☆☆☆

I have been a resident of this facility for five years. It has been through some terrible issues, which may account for some of the bad reviews and low stars. I do feel that this new ownership and administration is working diligently to turn this facility around.

Long-term resident · 2026☆☆☆☆
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.23hrs
31%
Registered nurses for medical care
Total Nursing
2.89hrs
70%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility59.2%
Worse than Avg
Here
59.2%
US
12.1%
GA
10.6%
Fulton
13.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility50.5%
Worse than Avg
Here
50.5%
US
95.5%
GA
95.0%
Fulton
88.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility61.7%
Worse than Avg
Here
61.7%
US
93.4%
GA
91.2%
Fulton
91.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
15.3%
GA
16.6%
Fulton
13.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
14.4%
GA
15.7%
Fulton
14.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.5%
GA
20.5%
Fulton
19.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility8.1%
Worse than Avg
Here
8.1%
US
79.7%
GA
78.4%
Fulton
69.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.0%
Worse than Avg
Here
46.0%
US
81.8%
GA
80.4%
Fulton
77.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
GA
2.4%
Fulton
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (6.1)
24 complaint-triggered

Half of these deficiencies stem from family complaints, indicating ongoing concerns about care quality. The facility has persistent issues with food service and nutrition, infection control, and resident rights across multiple surveys from 2019 to 2025. While all violations show correction dates, the pattern of repeated problems in core care areas like meal quality, medication management, and safety suggests systemic challenges that families should carefully evaluate during visits.

Feb 12, 2026Complaint
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 12, 2026Routine
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 19, 2025Complaint
3
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 5, 2024Complaint
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Aug 5, 2024Routine
5
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0342Potential for harm · PatternCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Dec 15, 2022Routine
5
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fairburn Heights of Journey LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Journey Healthcare

Chain Size

34 facilities nationwide

Chain avg rating: 1.7/5 · Rank 14 of 19 (Worst)

Ownership & Management

Owners

Bees Family Irrevocable Trust

Owner (parent company) · Organization

Blue Ocean Trust

Owner (parent company) · Organization

Journey Ox Ga Healthcare Holdings LLC

Owner (parent company) · Organization

Shasam Family Trust

Owner (parent company) · Organization

Shasam Holdings LLC

Owner (parent company) · Organization

Mcguinness, Bernard

Owner (parent company)

Mcguinness, Bernard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Journey Ox of Ga LLC

Owner · Organization

3 Bees Holdings LLC

Owner (parent company) · Organization

Ajoj Holdings LLC

Owner (parent company) · Organization

Key personnel

Mcguinness, BernardManaging Control - Governing BodyJourney Ox Ga Management LLCManagerBilbo, RichardManagerConrad, CameronManagerDavis, TiffanyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call