Fairburn Heights of Journey LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 5.0)
Bottom 25% in GA · Critically understaffed (RN) · Worst in JOURNEY HEALTHCARE chain · No penalties on record
What this means for your family
While recent reviews suggest that new leadership is actively working to improve the facility, the history of severe safety and neglect allegations is significant. If you consider this facility, we strongly recommend conducting an unannounced visit and specifically asking how they prevent patient falls and ensure medication accuracy, as these remain critical areas of concern.
Google Reviews
Google Reviews
61 reviews on Google“Fairburn Heights of Journey LLC presents a highly polarized environment with severe, recurring allegations of neglect, poor hygiene, and staff misconduct. While recent reviews from 2025 and 2026 highlight improvements under new leadership and praise the physical therapy team, these are countered by persistent reports of dehydration, missing personal items, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Engaging activities and recreation programs
- Recent administrative efforts to improve facility culture
- Compassionate individual staff members
Concerns
- Neglect and poor hygiene (bedsores, dehydration, soiled linens) (mentioned by 8 reviewers)
- Missing personal items and clothing (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Pest issues (roaches) (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on improving facility culture, what specific changes have been implemented to ensure staff are consistently responsive to resident needs?
- 2I noticed the facility has a strong physical and occupational therapy program; how do you integrate these services into the daily routine to ensure residents stay active and mobile?
- 3To ensure the highest standard of comfort, what is your current protocol for monitoring hygiene, such as checking linens and ensuring residents remain hydrated throughout the day?
- 4How does the facility manage the security of personal belongings and clothing to prevent items from going missing?
- 5Could you walk me through your current process for medication management and how you ensure accuracy and timeliness for residents?
- 6What proactive steps are you taking to maintain a clean and pest-free living environment for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is incredible, and she’s regained so much mobility. Plus, the environment is warm and welcoming, making it a perfect place for her to thrive.”
“The phone is seldom answered. Clothing goes missing. Bedsores after 2 weeks. Family member needs total care and he is dehydrated most of the time.”
“I have been a resident of this facility for five years. It has been through some terrible issues, which may account for some of the bad reviews and low stars. I do feel that this new ownership and administration is working diligently to turn this facility around.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Half of these deficiencies stem from family complaints, indicating ongoing concerns about care quality. The facility has persistent issues with food service and nutrition, infection control, and resident rights across multiple surveys from 2019 to 2025. While all violations show correction dates, the pattern of repeated problems in core care areas like meal quality, medication management, and safety suggests systemic challenges that families should carefully evaluate during visits.
Feb 12, 2026Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2026Routine1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 19, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 5, 2024Complaint13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Aug 5, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Dec 15, 2022Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Fairburn Heights of Journey LLC
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 1.7/5 · Rank 14 of 19 (Worst)
Ownership & Management
Owners
Bees Family Irrevocable Trust
Owner (parent company) · Organization
Blue Ocean Trust
Owner (parent company) · Organization
Journey Ox Ga Healthcare Holdings LLC
Owner (parent company) · Organization
Shasam Family Trust
Owner (parent company) · Organization
Shasam Holdings LLC
Owner (parent company) · Organization
Mcguinness, Bernard
Owner (parent company)
Mcguinness, Bernard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Journey Ox of Ga LLC
Owner · Organization
3 Bees Holdings LLC
Owner (parent company) · Organization
Ajoj Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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