Fair Oaks Rehab & Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 111 Google reviews
Watch Fair Oaks Rehab & Healthcare
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (64%)
- High RN turnover (67%)
Top 25% in IL · Below recommended RN staffing · Chain outperformer · $22,139 in fines
What this means for your family
Fair Oaks is frequently praised for its therapy department and clean, welcoming environment. However, because multiple families have reported serious concerns regarding neglect and communication, we strongly advise you to conduct an unannounced visit and speak directly with current residents' families to verify current staffing levels and care quality.
Google Reviews
Google Reviews
111 reviews on Google“Fair Oaks Rehab & Healthcare receives highly polarized feedback, with many families praising the facility as a warm, clean, and welcoming environment with a strong therapy department. However, a significant number of critical reviews allege serious neglect, including understaffing, poor communication, and failures in basic hygiene and medication management. Families considering this facility should weigh the positive experiences of many against these recurring, serious allegations of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy department
- Clean and well-maintained facility
- Warm and welcoming atmosphere
- Responsive and professional management team
Concerns
- Severe understaffing leading to slow response times and neglect (mentioned by 7 reviewers)
- Poor communication regarding medical status and care plans (mentioned by 4 reviewers)
- Basic hygiene and personal care failures (showering/bathing) (mentioned by 3 reviewers)
- Medication management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your management team is very active in responding to feedback online; how do you use that family input to improve daily care and communication?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and bathing?
- 3Could you walk me through your process for keeping families updated on changes in a resident's medical status or care plan?
- 4With your strong reputation for physical and occupational therapy, how do you integrate those services into the daily schedule to keep residents active and engaged?
- 5What steps are currently being taken to ensure accuracy and consistency in medication management for residents?
- 6In the event of an urgent medical concern, what is the standard procedure for notifying the family and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The main issue my wife and I had was the lack of communication regarding her progress, procedures for appeals and how insurance reviews and discharge worked.”
“My mother was there less then 24 hours and fell on the floor layed there for mins before found..received phone call saying she was at the hospital thought brushing or bone but I never expected to walk in the emergency room and see my mother in that condition”
“I have been at this facility for a little over a month, amd it is straight up 4 star plus. Never does a request go unanswered. Food is good. Therapy is excellent top notch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 19 complaints triggering federal investigations, with recurring issues in medication management, pressure ulcer care, and abuse/neglect reporting that persist across multiple years. Recent complaints in 2025 and 2024 involved serious concerns including inadequate emergency response, medication errors, and failure to provide proper daily care assistance, indicating ongoing care quality problems that have not been consistently resolved despite facility corrections.
Mar 10, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 9, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 12, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 28, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Federal Penalties
Fine
Feb 11, 2025
$8,161
Fine
Feb 11, 2025
$14,373
Ownership & Operations
Who Operates This Facility
Fair Oaks Rehab & Healthcare
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 3 of 25
Ownership & Management
Owners
Jct Investments, LLC
Owner · Organization
Tutera Investments, LLC
Owner · Organization
Joseph Charles Tutera 2013 Family Irrevociable Trust Agreement
Owner (parent company) · Organization
Marian Olander Tutera 2020 Mrtl Tr
Owner (parent company) · Organization
Tutera, Joseph
Owner (parent company)
Tutera, Marian
Owner (parent company)
Flanagan, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Sv South Beloit West
3.1 miAssisted Living · Beloit, WI
Suites at Beloit (the )
3.9 miAssisted Living · Beloit, WI
Autumn Lake Healthcare at Beloit
3.9 miNursing Home · Beloit, WI
Willowick
4.3 miAssisted Living · Beloit, WI
Beloit Care Suites LLC
4.7 miAssisted Living · Beloit, WI
Sv South Beloit East
4.9 miAssisted Living · Beloit, WI