Extendicare Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (4 vs median 3.0)
Below average in AL · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
While some families have experienced compassionate care, the recent trend of negative reviews regarding hygiene and patient neglect is concerning. If you consider this facility, you must personally observe the cleanliness of the rooms and verify the facility's current communication protocols, as multiple families report being unable to reach staff by phone.
Google Reviews
Google Reviews
15 reviews on Google“Extendicare Health and Rehab receives highly polarized feedback, with recent reviews indicating a significant decline in quality following a corporate acquisition. While some families appreciate the compassionate nursing staff, multiple reports highlight serious concerns regarding poor hygiene, inadequate patient turning, and extreme difficulty in reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Caring and compassionate nursing/CNA staff
- Supportive end-of-life care
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Inadequate patient turning and hygiene care (mentioned by 2 reviewers)
- Unsanitary facility conditions and poor housekeeping (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a 4-star staffing rating; how does that high level of staffing translate into the daily hands-on care and hygiene assistance provided to residents?
- 2Could you walk me through your current process for family communication, specifically how you ensure updates are shared consistently and how easily accessible the nursing team is by phone?
- 3Given the recent feedback regarding facility maintenance, what is your current protocol for housekeeping schedules and ensuring common areas remain clean and sanitary?
- 4I see your team has been recognized for compassionate end-of-life care; how do you extend that same level of personalized attention to the daily dining experience and meal quality for residents?
- 5What specific activities or social programs are currently in place to keep residents engaged and active throughout the week?
- 6In the event of a medical emergency or a sudden change in a resident's health status, what is the exact chain of communication to ensure family members are notified immediately?
Personalized based on this facility's data
Key Review Excerpts
“The housekeeping is terrible. It smells. The only good thing I can say is the nursing and CNA staff are caring.”
“Patients call buttons would be buzzing for up to 30 minutes are longer while the staff was standing around talking . They do not turn their patients unless a family member says something.”
“My mother have been there since I believe October of last year and she have been in transport to the hospital approximately about 6 times she has attract infection after infection and she's not being turnedlike she should.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 28 deficiencies across three surveys with recurring issues in medication management, fire safety systems, and food safety protocols. The most concerning pattern is repeated food safety violations in all three surveys and ongoing building/electrical problems. While all deficiencies show correction dates, the recurring nature of key safety issues like medication errors and food handling suggests potential systemic challenges that families should discuss during visits.
Jun 18, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 18, 2019Routine12
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 2, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Extendicare Health and Rehab
for profit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit extendicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.