Nursing HomeMedicaid

Exeter Center

A middle-range Medicare rating. Review each component and visit in person before deciding.

8 Hampton Road, Exeter, NH 03833|81 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 85 Google reviews

(603) 778-0531 Directions Website

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3flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)
1 Medicare penalty on record
Above-median findings in the latest survey (4 vs median 3)

Source: Medicare data

What this means for your family

Exeter Center has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about chronic understaffing leading to slow response times (mentioned by 7 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

90 public Google reviews available

Exeter Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehab therapy, while others report significant concerns regarding understaffing and poor quality of care. While some visitors describe the facility as clean and welcoming, multiple reviewers have raised serious alarms about hygiene, neglect, and staff responsiveness during off-hours. Families should weigh the positive experiences in rehab against the recurring reports of staffing shortages and inconsistent care standards.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Compassionate and attentive nursing staff
Responsive management during medical emergencies
Strong communication with families

Concerns

Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
Poor food quality and lack of nutritional value (mentioned by 4 reviewers)
Inconsistent hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
Unprofessional or rude staff behavior (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 90 analyzed

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that your management team is very active in responding to family feedback online; how does that open communication style translate to your daily interactions with families here?
2Given that your therapy department is highly regarded, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
3With the current staffing levels, what is the facility's protocol for ensuring timely assistance when a resident calls for help, especially during peak hours?
4We understand that maintaining a clean environment is a priority; could you walk us through your current housekeeping schedule and how you ensure consistent hygiene in resident rooms?
5Regarding the dining experience, what steps are you taking to improve the variety and nutritional quality of the meals served to residents?
6Since you have a strong track record for responding to medical emergencies, could you explain how your nursing team coordinates care when a resident's health needs change suddenly?

Personalized based on this facility's data

Key Review Excerpts

“The staff is awesome! The care & attention my mom received while in rehab at Exeter Place impressed me and my siblings.”

Rehab patient's family · 2024★★★★★

“The communication between all the staff and myself has been EXCELLENT which is extremely important to me due to the fact that I am 1200 miles away.”

Long-term resident's family · 2022★★★★☆

“My relative has been in this facility for approximately 4 years. She is left filthy, her room is dirty, trash on the floor, dirty bedding.”

Long-term resident's family · 2022★☆☆☆☆

Source: 90 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.67hrs

90%

Registered nurses for medical care

Total Nursing

3.39hrs

83%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility48.1%

Worse than Avg

Here

48.1%

13.9%

22.7%

Rockingham

20.9%

Residents whose walking got worse

↓ Lower is better

This Facility33.2%

Worse than Avg

Here

33.2%

14.1%

17.5%

Rockingham

19.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility33.4%

Worse than Avg

Here

33.4%

19.0%

25.7%

Rockingham

27.1%

Residents with depression symptoms

↓ Lower is better

This Facility19.5%

Worse than Avg

Here

19.5%

12.8%

13.7%

Rockingham

12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

93.5%

97.3%

Rockingham

93.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility15.8%

Better than Avg

Here

15.8%

19.5%

19.0%

Rockingham

21.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.6%

Better than Avg

Here

95.6%

79.8%

83.0%

Rockingham

84.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

82.0%

86.8%

Rockingham

88.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.8%

Worse than Avg

Here

1.8%

1.6%

1.3%

Rockingham

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

20findings in history

1penalty

Latest survey: 4 · near NH avg (4.0)

2 complaint-triggered findings

$28,912 in fines

Families filed complaints that triggered inspections revealing staffing shortages and inadequate treatment care, though these serious issues were reportedly corrected. Exeter Center shows recurring problems with fire safety systems, medication management, and food service across multiple surveys, with all deficiencies marked as corrected by the facility but some issues like fire safety and food handling persisting across different inspection periods.

Apr 30, 2026Routine5 findings

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Apr 23, 2025Routine9 findings

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 30, 2024Complaint2 findings

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Apr 25, 2024Routine4 findings

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0658Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Apr 25, 2024

$28,912

Ownership & Operations

Who Operates This Facility

Owner / Operator

Exeter Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

185 facilities nationwide

Chain avg rating: 2.4/5 · Rank 43 of 188

Ownership & Management

Owners

Sunbridge Healthcare LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC