Exeter Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 85 Google reviews
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What this means for your family
Exeter Center has a strong reputation for effective rehab therapy and compassionate nursing, making it a viable option for short-term recovery. However, families should be aware of recurring reports regarding understaffing and inconsistent room hygiene. We strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
85 reviews on Google“Exeter Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehab therapy, while others report significant concerns regarding understaffing and poor quality of care. While some visitors describe the facility as clean and welcoming, multiple reviewers have raised serious alarms about hygiene, neglect, and staff responsiveness during off-hours. Families should weigh the positive experiences in rehab against the recurring reports of staffing shortages and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Responsive management during medical emergencies
- Strong communication with families
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor food quality and lack of nutritional value (mentioned by 4 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your management team is very active in responding to family feedback online; how does that open communication style translate to your daily interactions with families here?
- 2Given that your therapy department is highly regarded, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
- 3With the current staffing levels, what is the facility's protocol for ensuring timely assistance when a resident calls for help, especially during peak hours?
- 4We understand that maintaining a clean environment is a priority; could you walk us through your current housekeeping schedule and how you ensure consistent hygiene in resident rooms?
- 5Regarding the dining experience, what steps are you taking to improve the variety and nutritional quality of the meals served to residents?
- 6Since you have a strong track record for responding to medical emergencies, could you explain how your nursing team coordinates care when a resident's health needs change suddenly?
Personalized based on this facility's data
Key Review Excerpts
“The staff is awesome! The care & attention my mom received while in rehab at Exeter Place impressed me and my siblings.”
“The communication between all the staff and myself has been EXCELLENT which is extremely important to me due to the fact that I am 1200 miles away.”
“My relative has been in this facility for approximately 4 years. She is left filthy, her room is dirty, trash on the floor, dirty bedding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing staffing shortages and inadequate treatment care, though these serious issues were reportedly corrected. Exeter Center shows recurring problems with fire safety systems, medication management, and food service across multiple surveys, with all deficiencies marked as corrected by the facility but some issues like fire safety and food handling persisting across different inspection periods.
Apr 23, 2025Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 30, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Apr 25, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 24, 2023Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Apr 25, 2024
$28,912
Ownership & Operations
Who Operates This Facility
Exeter Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 43 of 188
Ownership & Management
Owners
Sunbridge Healthcare LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sun Healthcare Group, INC.
Owner (parent company) · Organization
Welltower Op LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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