Excel Care at the Pines
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 65 Google reviews
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What this means for your family
This facility has a strong reputation for its physical therapy and nursing staff, which many families find highly beneficial for recovery. However, given the serious reports of understaffing and hygiene concerns, we strongly recommend conducting an unannounced visit and asking specifically about their laundry tracking system and pest control protocols.
Google Reviews
Google Reviews
65 reviews on Google“Excel Care at the Pines receives highly polarized feedback, with many reviewers praising the dedicated nursing and physical therapy staff, while others report severe neglect and facility maintenance issues. Families should be aware that while many find the care exceptional and the staff compassionate, there are serious, recurring allegations regarding understaffing, hygiene, and the loss of personal property.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Strong physical and cardiac rehabilitation programs
- Friendly and professional administrative leadership
- Welcoming and supportive environment for visitors
Concerns
- Severe understaffing leading to neglect (mentioned by 3 reviewers)
- Poor facility hygiene and pest issues (mentioned by 2 reviewers)
- Theft or loss of patient personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily care improvements?
- 2With the current CMS staffing rating, could you walk me through how you ensure consistent, one-on-one attention for residents during peak hours?
- 3What specific protocols do you have in place to maintain high standards of cleanliness and hygiene throughout the resident living areas?
- 4I understand that personal belongings are very important to our family; what measures do you take to ensure the security and tracking of personal items in resident rooms?
- 5Given your facility's strong reputation for cardiac and physical rehabilitation, how do you integrate those therapy goals into the residents' daily activity schedules?
- 6In the event of a sudden change in health status, what is your process for communicating with family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The nurses knew how to give needles painless and at the correct times. The kitchen served tastes meals and they accommodated special diets. All the rooms were clean.”
“This facility is old and it needs a lot of work. They’re understaffed and whatever laundry facility that they use someone is stealing the patient clothes”
“The place is filled with bedbugs, cockroaches, mice, and all other critters. I had my mom in that facility for one week before I took her out. They are way understaffed and don’t get the proper Treatment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with recurring issues in fire safety systems, electrical systems, and maintaining clean environments appearing across surveys from 2021 to 2024. The facility has persistent problems with sprinkler systems, emergency lighting, and electrical maintenance that have not been fully resolved despite repeated citations. While the provider reports corrections for all deficiencies, the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.
Sep 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 19, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nov 19, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 22, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Aug 22, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Jun 30, 2021Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Excel Care at the Pines
for profit
Chain Affiliation
Excelcare
8 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 9
Ownership & Management
Owners
Zbl Regency Opco, LLC
Owner · Organization
Frankel, Eliyahu
Owner
Gitberk LLC
Owner (parent company) · Organization
Jbl 120 LLC
Owner (parent company) · Organization
Tzufon LLC
Owner (parent company) · Organization
Berkowitz, Sam
Owner (parent company)
Ornstein, Marton
Owner (parent company)
Loffler, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit excelcarepines.com
Medicare data downloads
Original nursing home datasets
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