Excel Care at Egg Harbor
Strong Medicare quality ratings; families often praise professional rehab therapy team. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
While some rehab patients report positive interactions with specific staff, the facility has a recurring pattern of severe neglect and communication failures. Families should exercise extreme caution and consider other options, as multiple reviewers have reported life-threatening lapses in care and medication management.
Google Reviews
Google Reviews
43 reviews on Google“Reviews for Excel Care at Egg Harbor are polarized, with a significant number of families reporting severe neglect, unprofessional staff, and poor communication. While some short-term rehab patients report positive experiences with specific nursing staff, the recurring themes of unresponsiveness, medication errors, and failure to address basic patient needs raise serious concerns for long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Professional rehab therapy team
- Some individual nursing staff members
- Clean facility environment (noted by some)
Concerns
- Chronic understaffing and slow response times (mentioned by 8 reviewers)
- Neglect of basic patient hygiene and care needs (mentioned by 7 reviewers)
- Medication management errors and omissions (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols or technology do you use to ensure call lights are answered promptly?
- 2How does your nursing team coordinate with the pharmacy and clinical staff to ensure medication administration remains accurate and consistent?
- 3With the current staffing levels, how do you ensure that residents receive consistent support with daily hygiene and personal care needs?
- 4What steps is the leadership team taking to improve the overall communication between staff and family members regarding a resident's daily status?
- 5Could you walk me through the daily activity schedule to see how residents are engaged throughout the day, especially those in memory care?
- 6How are medical emergencies handled during evening and weekend shifts when the administrative team is off-site?
Personalized based on this facility's data
Key Review Excerpts
“The week I had to spend here was horrible! Besides 2 nurses & OT & PT, which were great, the rest of the staff seemed to care less about you & your needs. It almost impossible to get a CNA to give you a towel & washcloth let alone empty your bedside commode.”
“My brother received horrendous care at the egg harbor careless center. He was told not to get out of bed but that there were NO urinals in the entire facility... His medication was not provided for 48 hours after he got there.”
“Everyone on staff and I mean everyone was so kind and extremely professional. Although I was there only 2 weeks I felt totally safe. I can say I would recommend Egg Harbor Care Center to anyone who needed rehabilitative care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Excel Care at Egg Harbor has faced recurring deficiencies across 36 violations in four surveys, with families filing 5 complaint reports. The facility shows persistent issues with safety hazards and accident prevention, building safety systems (exits, lighting, fire safety), and food safety that appear repeatedly across multiple years. While most deficiencies have correction plans, the pattern of recurring problems in critical safety areas warrants careful consideration during any visit.
Jan 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 31, 2025Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 3, 2023Routine16
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Apr 21, 2021Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 31, 2025
$18,119
Ownership & Operations
Who Operates This Facility
Excel Care at Egg Harbor
for profit
Chain Affiliation
Excelcare
8 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 9
Ownership & Management
Owners
Zbl Regency Opco, LLC
Owner · Organization
Frankel, Eliyahu
Owner
Gitberk LLC
Owner (parent company) · Organization
Jbl 120 LLC
Owner (parent company) · Organization
Tzufon LLC
Owner (parent company) · Organization
Berkowitz, Sam
Owner (parent company)
Ornstein, Marton
Owner (parent company)
Loffler, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit eggharborcare.com
Medicare data downloads
Original nursing home datasets
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