Evergreen Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 9.0)
- High staff turnover (57%)
Bottom 25% in OR · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in PACS GROUP chain · $4,194 in fines
What this means for your family
While the facility offers strong rehabilitation services and a newly renovated environment, the reports of neglectful night-shift care and sanitation issues are deeply concerning. We strongly advise visiting during off-hours to observe staffing levels and cleanliness for yourself, and to specifically ask how the facility handles hygiene requests for immobile residents.
Google Reviews
Google Reviews
31 reviews on Google“Evergreen Post Acute has undergone recent management changes and physical renovations that have garnered praise from some residents and family members for improved aesthetics and staff engagement. However, the facility faces significant, recurring reports of poor hygiene, neglectful night-shift care, and inconsistent responsiveness to basic patient needs. Families should be aware of a stark divide between positive experiences with rehabilitation services and serious allegations regarding cleanliness and compassionate care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Recent facility renovations
- Engaging group activities
- Veteran-friendly environment
Concerns
- Poor cleanliness and sanitation issues (mentioned by 3 reviewers)
- Neglectful or disrespectful night staff (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent facility renovations, what specific upgrades have been made to the living spaces to ensure they remain clean and well-maintained for residents?
- 2I noticed the facility has a strong reputation for rehabilitation and veteran-friendly programs; how do these services integrate into the daily activity schedule for residents?
- 3With the current staffing levels, what is the facility's protocol for ensuring timely assistance and responsiveness for residents during the night shift?
- 4Could you walk me through your current quality assurance process for maintaining hygiene and sanitation standards throughout the common areas and resident rooms?
- 5How does your leadership team facilitate communication with families regarding updates on a resident's care or any changes in their health status?
- 6In the event of a medical emergency, what is the specific procedure for coordinating care with local hospitals and keeping the family informed?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and therapy teams are outstanding. Whether it's physical, occupational, or speech therapy, the personalized attention and dedication to recovery are evident.”
“Many of the staff at this place are horrible. My brother is terminal, he is on hospice. He had a bed wetting accident during the night. He asked the staff if they could change his bedding. They refused. He had to sleep on the floor from midnight until the day shift came in.”
“The staff comradery really helps the facility feel amazing. I loved my time here at evergreen post acute. I git great rehab here. The therapist all care a lot and take the time to help me improve.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, raising concerns about protection from abuse and neglect. Evergreen Post Acute shows recurring deficiencies in resident care, medication management, and food service across multiple surveys from 2022 to 2025. While all violations are marked as corrected, the pattern of repeated issues in core care areas, combined with complaint-driven investigations, suggests ongoing quality challenges that warrant careful consideration during visits.
Nov 17, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 18, 2025Routine26
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 19, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 23, 2023Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Oct 23, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Dec 11, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Evergreen Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 258 of 260 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit evergreen-pa.com
Medicare data downloads
Original nursing home datasets
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