Evercare at Stearns
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 11.0)
- High staff turnover (71%)
- High RN turnover (67%)
Below average in IL · Critically understaffed (RN) · Very high staff turnover · $213,909 in fines · Abuse citation
What this means for your family
While some families report successful rehabilitation outcomes, the recurring reports of neglect, hygiene failures, and communication barriers are deeply concerning. If you choose to consider this facility, we strongly recommend unannounced visits at various times of the day and night to observe actual care standards, and ensuring you have a direct line of communication with a specific staff member you trust.
Google Reviews
Google Reviews
39 reviews on Google“Evercare at Stearns presents a highly polarized experience for families, with reviews split between praise for specific staff members and severe allegations of neglect. While some families report successful rehabilitation and compassionate care, a significant number of reviewers describe dangerous lapses in medical oversight, poor communication, and administrative incompetence. Potential families should be aware of consistent reports regarding hygiene issues, unresponsiveness to call lights, and difficulty obtaining medical updates.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Effective physical therapy department
- Clean facility environment (reported by some)
- Helpful admissions and administrative staff
Concerns
- Neglect and poor hygiene (e.g., lack of bathing, pressure sores) (mentioned by 6 reviewers)
- Unresponsive staff and poor communication (mentioned by 5 reviewers)
- Administrative incompetence and billing/paperwork issues (mentioned by 3 reviewers)
- Inadequate medical oversight and failure to address health decline (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have praised specific staff members for being very dedicated; how do you foster those long-term relationships between caregivers and residents?
- 2With the physical therapy department being a noted strength, how often do residents participate in therapy sessions to maintain their mobility?
- 3How does the nursing team ensure that personal hygiene and daily grooming needs, like regular bathing, are consistently met for every resident?
- 4What specific protocols are in place to ensure medication management is error-free and that any sudden changes in a resident's health are communicated to the family immediately?
- 5How does the facility manage communication with families to ensure we are always updated on our loved one's well-being and any changes in their care plan?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mother arrived there in terrible condition, she wasn’t eating, frail and very sick. She couldn’t do much for herself but by the time she left after 2 1/2 months she was completely back to doing for herself, eating and had gone from 98lbs to 141 lbs.”
“My father laid there and got so sick he couldnt move. Sores and infections lead to a blood infection. I was up there enough to know how much he was neglected.”
“The Administrator, Director of Nursing and a few of the nurses were horribly unprofessional and bullies. They tried to tell me I couldn't take Donna to the hospital without their permission and that nothing was wrong with her despite having lab work that showed red and white blood cells in her urine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Evercare at Stearns has concerning patterns of recurring deficiencies, with families filing 17 complaints that triggered federal investigations. The facility repeatedly struggles with protecting residents from abuse and neglect, medication management, and proper care treatment across multiple surveys from 2023-2025. While all violations show correction dates, the persistent nature of issues in critical areas like resident protection and pharmacy services suggests ongoing systemic problems that warrant careful consideration.
Jan 16, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 16, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 20, 2025Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 28, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 28, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 26, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Dec 16, 2025
$97,240
Payment Denial
Dec 16, 2025
7-day denial
Fine
Apr 28, 2025
$58,045
Payment Denial
Apr 28, 2025
7-day denial
Fine
Dec 26, 2024
$75,137
Fine
Oct 19, 2023
$49,472
Ownership & Operations
Who Operates This Facility
Evercare at Stearns
for profit
Chain Affiliation
Evercare Skilled Nursing
11 facilities nationwide
Chain avg rating: 1.6/5 · Rank 3 of 11
Ownership & Management
Owners
D & N LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donad T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit stearnsrehabcenter.com
Medicare data downloads
Original nursing home datasets
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