Eventide Heartland
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (6 vs median 4.0)
Below average in ND · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
While many residents enjoy the facility's social atmosphere and spacious rooms, there are deeply concerning reports regarding basic hygiene and staffing levels. When touring, we strongly recommend asking for a detailed explanation of their call-light response protocols and how they ensure consistent toileting and hydration for residents with mobility issues.
Google Reviews
Google Reviews
31 reviews analyzed“Eventide Heartland receives a mix of glowing reviews from residents and family members who appreciate the friendly staff, spacious rooms, and engaging activities. However, there are serious, recurring reports of neglect regarding basic hygiene and hydration, with some families describing distressing experiences where residents were left in soiled conditions for extended periods.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and engaging nursing staff
- Spacious and well-maintained living quarters
- Active social and activity programming
- Resident-friendly amenities like free Wi-Fi
Concerns
- Neglect of basic hygiene and toileting assistance (mentioned by 2 reviewers)
- Chronic understaffing leading to delayed care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the current CMS health inspection rating, what specific steps is the facility taking to improve oversight and ensure consistent quality of care?
- 2I noticed some feedback regarding the timeliness of assistance with daily hygiene; what systems are in place to ensure residents receive prompt help when they need it?
- 3Given the staffing rating, how do you manage shift coverage to ensure that residents don't experience delays in care during peak times?
- 4It is great to see the facility engaging with feedback online; how do you incorporate that resident and family input into your daily operations?
- 5The activity programming is highly praised here; could you walk me through what a typical social calendar looks like for a resident this month?
- 6How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?
Personalized based on this facility's data
Key Review Excerpts
“My sister-in-law was left in bed until 10:45 AM. She had turned on her light to ask for bathroom assistance... she was crying, sitting in her own urine and fecal matter.”
“My family member was a patient last year and was treated poorly by staff, left without water for over 24hrs several times, left to sit in her own waste when she was unable to go without assistance.”
“Hi, my name is Darin and I live here in Eventide Heartland in Devils Lake. I have to say, it's a really nice place to live. The staff is nice, the nurses are nice and knowledgeable too.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Eventide Heartland has recurring issues across multiple care areas, with families filing complaints about accident hazards and resident rights violations. The facility shows persistent problems with accident prevention and safety supervision appearing in all four surveys, along with repeated deficiencies in care planning, medication management, and infection control. While the facility corrects identified issues, the pattern of recurring safety and care planning problems, plus family complaints, suggests ongoing operational challenges that warrant careful evaluation during visits.
Apr 30, 2025Routine6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 4, 2024Complaint3
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 18, 2024Routine3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 20, 2023Routine9
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Eventide Heartland
nonprofit
Ownership & Management
Owners
Eventide
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit eventide.org
Medicare data downloads
Original nursing home datasets
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