Evan Terrace Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 9.0)
- High staff turnover (61%)
- High RN turnover (90%)
Below average in OR · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $25,116 in fines
What this means for your family
While the activities department and facility cleanliness are clear highlights, the recurring reports of medication delays and neglect are critical red flags. If you consider this facility, perform unannounced visits during meal times and weekends to verify that staff are providing timely assistance with basic needs and pain management.
Google Reviews
Google Reviews
22 reviews on Google“Evan Terrace Post Acute receives highly polarized feedback, with some residents praising the activities department and staff friendliness, while others report severe neglect and safety concerns. Families frequently express frustration over delayed pain medication, poor responsiveness to call lights, and inconsistent assistance with basic needs like feeding and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and active activities department
- Convenient location with community atmosphere
- Some staff members noted as compassionate and professional
Concerns
- Delayed or missed pain medication administration (mentioned by 4 reviewers)
- Slow response times to call lights and requests for assistance (mentioned by 3 reviewers)
- Inadequate assistance with meals and basic daily living needs (mentioned by 3 reviewers)
- Poor communication and dismissive attitude from staff toward families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of engaging programs available for residents?
- 2What specific protocols do you have in place to ensure that medications are administered accurately and on a strict schedule?
- 3How does the nursing team manage call lights and response times during the night shifts to ensure residents aren't waiting long for assistance?
- 4Could you describe the process for communicating daily updates or changes in health status to family members?
- 5How does the staff assist residents during meal times to ensure everyone is getting the help they need with eating?
- 6In the event of a sudden medical emergency, what is the immediate procedure for coordinating care between the facility and outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and caregivers are not only professional but truly compassionate—they treated my loved one with dignity and kindness every step of the way.”
“We have shown up during her meal times and the staff have not cut up her meat or assisted her in any way. In fact, she is in bed every time we show up at various times of the day.”
“My mom is located in this rehab and has been waiting on her nurse so use the bathroom for and hour and a half . Im on the phone with her and you can hear the nurses yelling at the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Evan Terrace Post Acute has significant care concerns, with 36 complaints filed by families triggering investigations across multiple areas. Recurring issues include treatment and care quality, care planning problems, medication management, and wound care deficiencies. While all violations show correction dates, the persistent pattern of complaints and repeated deficiencies in critical care areas suggests ongoing quality concerns that warrant careful consideration.
Mar 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 16, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Jun 9, 2025Routine15
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 9, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Federal Penalties
Fine
Jun 9, 2025
$25,116
Ownership & Operations
Who Operates This Facility
Evan Terrace Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 151 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit evanterracepa.com
Medicare data downloads
Original nursing home datasets
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