Envive of Sullivan
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 6)
- High staff turnover (67%)
- High RN turnover (75%)
Bottom 25% in IN · Meets national RN staffing standard · Worst in ENVIVE HEALTHCARE chain · $6,350 in fines
What this means for your family
This facility offers strong rehabilitation services and a friendly atmosphere, but families should be cautious regarding clinical oversight. We recommend visiting frequently to monitor your loved one's health status and keeping detailed records of all billing interactions to address potential administrative errors.
Google Reviews
Google Reviews
34 reviews on Google“Envive of Sullivan receives highly polarized feedback, with many families praising the dedicated nursing staff and effective rehabilitation programs. However, significant concerns regarding clinical oversight, communication with the business office, and instances of neglect have been raised by multiple families, suggesting inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation services
- Friendly and compassionate nursing staff
- Clean and well-maintained facility environment
- Helpful admissions process
Concerns
- Poor communication and administrative errors regarding billing (mentioned by 2 reviewers)
- Inattentive care and neglect of basic hygiene/needs (mentioned by 3 reviewers)
- Rude or unprofessional behavior from some staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed many people appreciate how clean and well-maintained the facility is; how do you ensure that high standard of cleanliness is maintained daily?
- 2With the great feedback regarding your physical therapy and rehab services, could you tell me more about how a personalized therapy plan is developed for a new resident?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the best way for family members to stay in regular contact with the administrative team regarding updates or billing questions?
- 5How does the staff ensure that every resident's personal hygiene and daily care needs are met consistently throughout every shift?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The aides and nursing staff were very good to him and friendly with him. He always said nobody wants to live in a nursing home but this is not a bad place, if you have to be in one.”
“They wasn't listening to us when we told them DAILY she was not acting like herself falling asleep mid conversation and seeing things and people not t”
“The social worker went far beyond what we asked.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Envive of Sullivan has concerning patterns with 9 complaint-triggered deficiencies where families filed reports about issues including inadequate nursing staff, medication management problems, unsafe conditions, and poor food quality. The facility shows recurring problems with medication management, nursing staffing, and safety hazards that persist across multiple recent surveys, though all deficiencies have correction dates indicating the facility has addressed them.
Sep 29, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 2, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 31, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 20, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 19, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 30, 2023Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Jun 26, 2023
$2,117
Ownership & Operations
Who Operates This Facility
Envive of Sullivan
for profit
Chain Affiliation
Envive Healthcare
13 facilities nationwide
Chain avg rating: 2.7/5 · Rank 11 of 13 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit envivehealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.