English Oaks Convalescent & Rehabilitation Hospita
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 161 Google reviews
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What this means for your family
This facility is a strong candidate for rehabilitation due to its highly-regarded physical therapy team and excellent cleanliness. However, families should be extremely vigilant regarding communication and responsiveness; specifically, ensure you have a direct way to reach the social worker and monitor that call lights are being answered promptly.
Google Reviews
Google Reviews
161 reviews on Google“Families considering English Oaks often praise the facility's cleanliness, the professional physical therapy team, and the compassionate nature of many CNAs and nurses. However, there are significant, recurring reports of slow response times for call buttons, inconsistent food quality, and serious concerns regarding communication and staffing levels during shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Compassionate nursing and CNA staff
- Welcoming and professional atmosphere
Concerns
- Slow response times for call buttons and assistance (mentioned by 5 reviewers)
- Inconsistent food quality and preparation (mentioned by 4 reviewers)
- Communication gaps with families and social workers (mentioned by 3 reviewers)
- Staffing shortages leading to rushed care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
The owner provides personalized responses that mirror the specific details mentioned in positive reviews, such as cleanliness or specific staff members. For negative reviews, they use a consistent professional template that invites further investigation via a direct phone number.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from the community; how does the team use that feedback to improve the resident experience?
- 2We have heard great things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 3How does the nursing team ensure that call buttons are answered promptly, especially during busy shifts or when the facility is at high capacity?
- 4What steps are in place to ensure consistent communication between the social workers, the nursing staff, and our family members regarding updates on our loved one?
- 5Could you describe the meal service process and how the kitchen manages dietary needs to ensure every resident enjoys nutritious and well-prepared food?
- 6What is the protocol for managing medications and ensuring there are no gaps in care during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“As someone in the care home business for 25 years, I’ve seen a lot of skilled nursing facilities. When I visit my sister I am always impressed that there are no urine odors when I enter the facility and with the cleanliness in general.”
“From the nurses and CNAs to the therapy staff and administration, everyone has been kind, helpful, and attentive. They communicate well, answer questions without hesitation, and treat my wife with respect”
“My husband is at this place he got hip replacement instead of doing his physical therapy of walking, letting him go to the bathroom by himself they are doing the total opposite. He is on bed. No nurses come see him or nothing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 14 complaint-driven deficiencies indicating families filed reports about care issues. The most recurring problems involve safety hazards and accident prevention, medication management, and care planning. Notable concerns include reported abuse/neglect, pain management failures, and wound care issues. While all deficiencies show correction dates, the persistent complaints across multiple areas suggest ongoing quality challenges that warrant careful consideration.
Feb 2, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 16, 2026Routine7
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 26, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nov 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
English Oaks Convalescent & Rehabilitation Hospita
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 26 of 33
Ownership & Management
Owners
Mastrocola, Lois
Owner
Olds, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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