Encore at Turf Valley
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy. Still worth an in-person visit.
based on 7 Google reviews

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What this means for your family
The facility is highly regarded for its effective rehabilitation programs and dedicated therapy staff, making it a strong candidate for post-hospital recovery. However, families should be proactive in requesting a formal medication reconciliation meeting upon discharge to ensure there is no confusion regarding changes made during the stay.
Google Reviews
Google Reviews
7 reviews on Google“Encore at Turf Valley receives high praise for its rehabilitation services and the dedication of its nursing and therapy staff, with many families reporting successful recoveries for their loved ones. However, some families have expressed frustration regarding a lack of communication concerning medication changes during transitions of care. Overall, the facility is noted for its comfortable environment and active engagement programs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy
- Dedicated and compassionate nursing staff
- Comfortable and well-maintained facility amenities
- Strong focus on patient comfort and recovery
Concerns
- Lack of communication regarding medication changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation therapy programs; could you tell us more about how the therapy team works with residents to support their recovery?
- 2How does the nursing team ensure that families are kept fully informed and updated whenever there are any changes to a resident's medication or care plan?
- 3What specific steps does your staff take to ensure medication management is handled with high precision and accuracy?
- 4What kind of daily activities or social outings are available to help residents stay engaged and connected with the community?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6We noticed your staff is often described as very compassionate; how do you foster that culture of care among your nursing team?
Personalized based on this facility's data
Key Review Excerpts
“I experienced nothing short of a miracle in my rate of recovery as a result of the skilled nursing staff and the therapists here.”
“The care she received was second to none. On the night she arrived from the hospital she was beside herself and told us she would put on her slippers and walk home if we didn’t take her. Fortunately she calmed down and by the end of her stay she didn’t want to leave.”
“I love the fact the staff is always there to answer any questions we may have. That is always reassuring especially when trusting a facility with your loved one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring problems across resident rights, care planning, and fire safety, with the same issues reappearing across all three surveys spanning seven years. A family filed a complaint in 2025 regarding resident assessments, and the facility continues to struggle with fundamental responsibilities like maintaining medical records, ensuring proper communication with families about resident conditions, and meeting fire safety requirements. While all deficiencies show correction dates, the persistent pattern of the same violations suggests ongoing systemic challenges in basic care standards.
May 14, 2025Routine16
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 24, 2021Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 4, 2018Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Encore at Turf Valley
for profit
Chain Affiliation
Lorien Health Services
8 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 8
Ownership & Management
Owners
Collison, Michele
Owner
Juras, Rosemary
Owner
Licata, Linda
Owner
Mangione, Joanne
Owner
Mangione, John
Owner
Mangione, Louis
Owner
Mangione, Nicholas
Owner
Mangione, Peter
Owner
Mangione, Samuel
Owner
O'keefe, Frances
Owner
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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