Encino Hospital Medical Center D/p Snf
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 404 Google reviews
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What this means for your family
This facility has a highly regarded medical team, particularly in orthopedic and emergency care, which provides great peace of mind for acute needs. However, families should be prepared for potential long wait times in the ER and should closely monitor communication regarding pain management and discharge instructions.
Google Reviews
Google Reviews
404 reviews on Google“Families should note that while many patients praise the medical expertise and compassionate care of specific doctors and nurses, there are significant, recurring reports of extremely long ER wait times and issues with staff responsiveness. While the facility is frequently lauded for its professional medical team, some reviewers have experienced serious lapses in communication and pain management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Expertise of specific physicians (e.g., Dr. Valentine, Dr/Dr. Herman)
- Efficient emergency procedures for certain patients
- Kind and attentive care for elderly/dementia patients
Concerns
- Extremely long ER wait times (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Inadequate pain management or responsiveness to call lights (mentioned by 3 reviewers)
- Issues with billing transparency and itemized statements (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 234 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently mention specific staff members or medical details mentioned in the reviews. For negative feedback, the owner uses a professional tone to acknowledge the issue and promise internal follow-up.
Questions for Your Tour
- 1I noticed the facility is very responsive to feedback from families; how does the administration typically use resident and family input to improve daily operations?
- 2We've heard wonderful things about the expertise of doctors like Dr. Valentine and Dr. Herman; how closely do these specialists work with the on-site nursing team?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that pain management needs are addressed immediately?
- 4Could you tell me about your daily schedule and what kind of social or cognitive activities are available to keep residents engaged?
- 5How does the facility manage cleanliness and routine maintenance to ensure a comfortable and hygienic environment for all 28 residents?
- 6In the event of a medical emergency, what are the specific procedures for transitioning a resident from the facility to the hospital?
Personalized based on this facility's data
Key Review Excerpts
“The doctors here listen. They were very thorough in assessing my mother. Who is eighty six years old? And with dementia. Unlike other hospitals, they did not brush me off and send me home as soon as possible.”
“I was there nearly 2 weeks I was admitted on 9/14/25 I had broken my knee cap and had surgery at another place in riverside that ended up coming apart and causing infection. I also had a broke left wrist and Dr.Michael Shapiro orthopedic surgeon was Also not only very professional but very nice and his staff took such care of me.”
“The nurse, Claudine, mocked me openly in front of other nurses and her colleagues while I was crying in extreme pain. She refused to come into my room, yelled down the hall “no, I won’t come,””
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 12 measures
8
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with a long-term catheter
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 8 complaint-triggered deficiencies, particularly around resident rights violations including privacy breaches and failure to handle grievances properly. The most recurring issues involve fire safety systems, resident rights protections, and infection control programs. While all deficiencies show correction dates, the pattern of repeated problems in fire safety and ongoing family complaints about basic resident protections suggests persistent operational challenges that warrant careful consideration during any visit.
Dec 4, 2025Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 4, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 11, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Mar 19, 2024Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 30, 2024Complaint1
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Federal Penalties
Fine
Jul 27, 2023
$24,030
Ownership & Operations
Who Operates This Facility
Encino Hospital Medical Center D/p Snf
for profit
Chain Affiliation
Prime Healthcare
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 6
Ownership & Management
Owners
Prime Healthcare Services - Encino LLC
Owner · Organization
Prime Healthcare Foundation INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
404 reviews from families & visitors
Official Website
Visit encinomed.org
Medicare data downloads
Original nursing home datasets
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