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Strong Medicare quality ratings; public reviewers often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 404 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Encino Hospital Medical Center D/p Snf has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and professional nursing staff and expertise of specific physicians (e.g., dr. valentine, dr/dr. herman). Review the component ratings and current source records before deciding.
Families should note that while many patients praise the medical expertise and compassionate care of specific doctors and nurses, there are significant, recurring reports of extremely long ER wait times and issues with staff responsiveness. While the facility is frequently lauded for its professional medical team, some reviewers have experienced serious lapses in communication and pain management.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 234 analyzed
The owner provides personalized responses that frequently mention specific staff members or medical details mentioned in the reviews. For negative feedback, the owner uses a professional tone to acknowledge the issue and promise internal follow-up.
Personalized based on this facility's data
Key Review Excerpts
“The doctors here listen. They were very thorough in assessing my mother. Who is eighty six years old? And with dementia. Unlike other hospitals, they did not brush me off and send me home as soon as possible.”
“I was there nearly 2 weeks I was admitted on 9/14/25 I had broken my knee cap and had surgery at another place in riverside that ended up coming apart and causing infection. I also had a broke left wrist and Dr.Michael Shapiro orthopedic surgeon was Also not only very professional but very nice and his staff took such care of me.”
“The nurse, Claudine, mocked me openly in front of other nurses and her colleagues while I was crying in extreme pain. She refused to come into my room, yelled down the hall “no, I won’t come,””
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 12 measures
8
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with a long-term catheter
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing 8 complaint-triggered deficiencies, particularly around resident rights violations including privacy breaches and failure to handle grievances properly. The most recurring issues involve fire safety systems, resident rights protections, and infection control programs. While all deficiencies show correction dates, the pattern of repeated problems in fire safety and ongoing family complaints about basic resident protections suggests persistent operational challenges that warrant careful consideration during any visit.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Federal Penalties
Fine
Jul 27, 2023
$24,030
Encino Hospital Medical Center D/p Snf
for profit
Prime Healthcare
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 6
Owners
Prime Healthcare Services - Encino LLC
Owner · Organization
Prime Healthcare Foundation INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
404 reviews from families & visitors
Official Website
Visit encinomed.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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