Emerald Pointe Health and Rehab Ctr
Strong Medicare quality ratings; families often praise professional and dedicated therapy team. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
While Emerald Pointe has a history of strong rehabilitation services, recent reports suggest a decline in care quality and staff conduct. We recommend visiting during off-hours or weekends to observe the night staff's interactions with residents firsthand before making a decision.
Google Reviews
Google Reviews
19 reviews on Google“Emerald Pointe Health and Rehab Center receives high praise for its professional therapy team and compassionate care, particularly from reviews dating back to 2019. However, more recent feedback from 2022 and 2024 indicates a decline in quality, with specific concerns regarding staff behavior toward residents and a perceived drop in overall cleanliness and care standards.”
Quality Themes
Tap a score for detailsStrengths
- Professional and dedicated therapy team
- Clean and well-maintained facility
- Compassionate and friendly staff members
Concerns
- Declining quality of care and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy team; could you tell us more about how the therapists work with residents to help them regain their independence?
- 2Since we want to ensure the facility stays as pristine as it looks, what are your current protocols for daily cleaning and room maintenance?
- 3With the recent focus on improving health inspection scores, what specific steps is the facility taking to address recent state violations?
- 4How does the nursing staff manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 5What kind of daily activities or social events do you have planned to keep the residents engaged and connected with one another?
- 6We noticed some positive feedback regarding the friendliness of your staff; how do you foster that culture of compassion among the care team?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were very professional and the staff were friendly, helpful, professional people. They have a hard and often thankless job. They took good care of me and I appreciated that.”
“Care has declined. Maybe at one time was a nice place but care is not quality anymore. I've had a couple family members here over the past couple years and the care is disappointing, cleanliness, and overall care is not acceptable.”
“The night aids were very rude to my aunt had her crying treated her poorly wouldn't take my dog there”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerald Pointe has faced significant compliance issues with families repeatedly filing complaints, resulting in 13 complaint-triggered deficiencies across multiple years. The most recurring problems involve medication management errors, infection control failures, and inadequate care planning. While the facility shows corrections for cited deficiencies, the pattern of ongoing complaints about medication safety, resident protection from abuse, and basic care standards suggests persistent operational challenges that families should carefully consider.
Dec 9, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 3, 2025Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nov 14, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 22, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 5, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 20, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Emerald Pointe Health and Rehab Ctr
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 29 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit emerald-pointe.net
Medicare data downloads
Original nursing home datasets
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