Emerald Nursing & Rehab Brookside LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 146 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 5)
- High staff turnover (62%)
Bottom 25% in NE · Below recommended RN staffing · Worst in EMERALD HEALTHCARE chain · $53,267 in fines
What this means for your family
While the facility's physical therapy team is frequently praised for helping residents regain mobility, the facility suffers from persistent, serious issues regarding hygiene and staff responsiveness. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and hygiene, as communication and basic daily assistance are reported as significant weaknesses.
Google Reviews
Google Reviews
146 reviews on Google“Emerald Nursing & Rehab Brookside receives highly polarized feedback, with some families praising the physical therapy team and recent facility improvements, while others report severe neglect and poor hygiene. Recurring complaints focus on slow response times, cold food, lost personal belongings, and a lack of basic care for residents. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and dedicated physical therapy team
- Friendly and welcoming administrative staff
- Improved facility environment and activities
- Helpful hospital liaison
Concerns
- Poor hygiene and cleanliness (smells, stains, bedbugs) (mentioned by 9 reviewers)
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Cold, poor quality, or inconsistently served meals (mentioned by 6 reviewers)
- Lost or stolen personal clothing and belongings (mentioned by 5 reviewers)
- Inadequate communication between staff and families (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy team; how often do residents typically participate in therapy sessions?
- 2What specific steps are being taken to ensure the dining areas and resident rooms are kept consistently clean and fresh?
- 3How does the nursing staff manage call lights to ensure residents receive timely assistance when they need it?
- 4Could you tell me more about the meal service, specifically how you ensure food is served at the right temperature and quality?
- 5What is your process for communicating important medical updates or changes in condition to family members?
- 6How do you manage the security of residents' personal clothing and belongings to prevent items from getting lost?
Personalized based on this facility's data
Key Review Excerpts
“My physical and occupational therapists, Zach, Rikki, and Jennifer were very skilled and after two weeks I am very much stronger and confident than when I entered.”
“My mom call today with some wonderful news she has been working with Restorative and she not only was able to stand today she took a couple of steps this made my heart so happy to hear the joy and her voice.”
“My grandma went to the ER last night and they didn't really tell the paramedics anything, but told my mom something completely different than what they told the paramedics.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
13
measures
1
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerald Nursing & Rehab faces significant ongoing problems with families filing 27 complaints about medication management, infection control, and safety hazards. The facility shows persistent deficiencies across multiple surveys, particularly with medication labeling errors, infection prevention failures, and accident prevention issues. While the facility has provided correction dates for most violations, the high complaint rate and recurring problems with basic safety and care quality suggest families should carefully investigate current conditions before considering placement.
Apr 15, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 11, 2026Routine20
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Nov 18, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 2, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 3, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Oct 21, 2024
$26,000
Payment Denial
Oct 21, 2024
5-day denial
Fine
Jan 2, 2024
$3,529
Fine
Dec 11, 2023
$8,469
Payment Denial
Sep 26, 2023
44-day denial
Ownership & Operations
Who Operates This Facility
Emerald Nursing & Rehab Brookside LLC
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 6 of 14 (Worst)
Ownership & Management
Owners
Brookside Opco Holdings LLC
Owner · Organization
Chafetz, Yisroel
Owner (parent company)
Walden, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
146 reviews from families & visitors
Official Website
Visit emeraldbrookside.com
Medicare data downloads
Original nursing home datasets
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