Emerald Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 114 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (13 vs median 6.0)
Below average in FL · Meets national RN staffing standard · Low staff turnover (stable workforce) · $75,117 in fines
What this means for your family
While the facility's physical therapy department receives some praise, the overwhelming number of reports regarding neglect, unsanitary conditions, and communication failures makes this a high-risk choice. If you must consider this facility, we strongly recommend unannounced visits and verifying current staffing ratios with the state health department.
Google Reviews
Google Reviews
114 reviews on Google“Emerald Nursing and Rehabilitation Center (formerly Hillcrest) faces severe and consistent criticism regarding patient neglect, unsanitary conditions, and poor communication. While a subset of reviewers praises the physical therapy department and specific staff members for their dedication, these positive experiences are frequently overshadowed by reports of residents left in soiled clothing, understaffed shifts, and unresponsive administration.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Select compassionate and attentive nursing staff
- Some renovated wings showing improved cleanliness
Concerns
- Chronic understaffing leading to neglect (mentioned by 28 reviewers)
- Unsanitary facility conditions (smell of urine/feces) (mentioned by 15 reviewers)
- Poor communication and unresponsive administration (mentioned by 14 reviewers)
- Poor food quality and cold meals (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed that the physical therapy department is highly regarded; how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2Given the recent focus on facility improvements, could you show us some of the newly renovated wings and explain your current protocols for maintaining cleanliness throughout the building?
- 3We understand that staffing levels can fluctuate; what specific steps is leadership taking to ensure consistent, attentive care for residents during all shifts?
- 4Communication is very important to our family; what is the best way for us to stay in touch with the nursing team and administration regarding our loved one’s daily health updates?
- 5We see that the facility actively responds to feedback online; how do you use that input to make tangible changes to the dining experience and meal quality?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly would our family be notified of the situation?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was here for 3 days trying to receive physical therapy to get him walking again and, during those 3 days he caught covid and pneumonia from the dirtiness of this place. He sat in his own feces for an entire night, no nurses came to check on him.”
“The best thing about this building is the rehab department, they always have a smile in their faces and will go out of their way to help out, and the rehab manager answer all of my questions and was very kind.”
“The staff is overwhelmed with the amount of patients they have to deal with. You can’t blame them totally. Right now I am having a problem with Things that were promised to me when I was going home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 42 deficiencies across five surveys, including families filing complaints that triggered investigations for care treatment issues and failure to report suspected abuse. The most recurring problems involve medication management, food safety and nutrition services, and basic care delivery, with several issues like food safety and resident environment concerns appearing repeatedly across multiple years despite claimed corrections.
Jun 11, 2025Routine17
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 7, 2024Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Apr 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 22, 2022Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 6, 2023
$11,645
Fine
Oct 10, 2023
$3,147
Fine
Oct 2, 2023
$2,823
Fine
Sep 11, 2023
$6,351
Ownership & Operations
Who Operates This Facility
Emerald Nursing and Rehabilitation Center
for profit
Chain Affiliation
Ventura Services
13 facilities nationwide
Chain avg rating: 2.9/5 · Rank 4 of 10
Ownership & Management
Owners
Hillcrest Opco Holdings LLC
Owner · Organization
Agrp 2011 Trust
Owner (parent company) · Organization
Deborah Philipson 2011 Family Trust
Owner (parent company) · Organization
Philipson Family Limited Liability Company, LLC
Owner (parent company) · Organization
Philipson, Bent
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Raquel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit emeraldnursing.care
Medicare data downloads
Original nursing home datasets
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