Emerald Care
Strong Medicare quality ratings; families often praise friendly, welcoming front-line staff. Still worth an in-person visit.
based on 20 Google reviews

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What this means for your family
While some families report a positive experience with the rehabilitation team and friendly staff, there are recurring, serious reports of neglect regarding hygiene and medical oversight. Before choosing this facility, we strongly recommend asking for a written policy on bathing frequency and requesting a clear plan for how the facility communicates health changes to family members.
Google Reviews
Google Reviews
20 reviews on Google“Emerald Care presents a polarized experience for families, with some praising the friendly staff and rehabilitation environment while others report significant lapses in basic hygiene and medical oversight. Recurring complaints highlight infrequent bathing schedules and a lack of proactive communication regarding resident health, raising serious concerns about the quality of daily care. While some families find it a welcoming 'home away from home,' others have felt compelled to involve state authorities to address neglect.”
Quality Themes
Tap a score for detailsStrengths
- Friendly, welcoming front-line staff
- Effective rehabilitation support
- Accommodating to specific resident needs
- Consistent daily routines
Concerns
- Infrequent bathing and hygiene assistance (mentioned by 3 reviewers)
- Lack of proactive communication regarding health status (mentioned by 2 reviewers)
- Inadequate medical monitoring and wound care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that daily routines are a strength here; could you walk me through what a typical day looks like for a resident to help us understand how they stay engaged?
- 2We want to ensure our loved one feels their best, so could you explain the process for scheduling and assisting residents with regular bathing and personal hygiene?
- 3Since communication is so important to our family, what is your standard protocol for updating us on any changes in our loved one's health status or care needs?
- 4Given the importance of medical oversight, could you describe how your nursing team monitors ongoing health conditions and manages wound care for residents?
- 5I saw that you engage with feedback online, which is great to see; how do you use family input to improve the day-to-day experience for residents?
- 6With a capacity of 82 residents, how do you ensure that each individual receives consistent attention and that no one's specific needs are overlooked?
Personalized based on this facility's data
Key Review Excerpts
“My mother is there currently and took them 5 days to give her a bath and had to get the state involved for issues she was having with them.”
“Accommodating to the needs of my father who is autistic and OCD. They were scheduled and very consistent. He had his snack and freedoms.”
“I am very disappointed and angry at the care emerald care has for their patients! I had a family member there for 1 year. In that one year the staff denied bathroom access, did not check for tooth ache, medical care when needed or good treatment as a person.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerald Care faces serious unresolved issues with protecting residents from abuse and neglect following family complaints in January 2026, with three deficiencies still lacking correction plans. The facility shows recurring problems with fire safety systems, emergency preparedness, and medication management across multiple surveys. While most routine inspection issues have been corrected, the recent complaint-triggered findings about failure to prevent abuse and properly investigate violations represent significant ongoing concerns for resident safety.
Mar 24, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 30, 2026Routine13
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 30, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 4, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 5, 2024Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Emerald Care
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit emeraldcare.org
Medicare data downloads
Original nursing home datasets
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