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Nursing HomeMedicaid

Emerald Care

Strong Medicare quality ratings; families often praise friendly, welcoming front-line staff. Still worth an in-person visit.

209 North Ahtanum Avenue, Wapato, WA 9895182 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 20 Google reviews

5
4
3
2
1
Emerald Care Nursing Home in Wapato, WA — Street View
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What this means for your family

While some families report a positive experience with the rehabilitation team and friendly staff, there are recurring, serious reports of neglect regarding hygiene and medical oversight. Before choosing this facility, we strongly recommend asking for a written policy on bathing frequency and requesting a clear plan for how the facility communicates health changes to family members.

Google Reviews

Google Reviews

20 reviews on Google
Emerald Care presents a polarized experience for families, with some praising the friendly staff and rehabilitation environment while others report significant lapses in basic hygiene and medical oversight. Recurring complaints highlight infrequent bathing schedules and a lack of proactive communication regarding resident health, raising serious concerns about the quality of daily care. While some families find it a welcoming 'home away from home,' others have felt compelled to involve state authorities to address neglect.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean3.0Activities8.0MedsN/AMemoryN/AComms4.0Value2.0

Strengths

  • Friendly, welcoming front-line staff
  • Effective rehabilitation support
  • Accommodating to specific resident needs
  • Consistent daily routines

Concerns

  • Infrequent bathing and hygiene assistance (mentioned by 3 reviewers)
  • Lack of proactive communication regarding health status (mentioned by 2 reviewers)
  • Inadequate medical monitoring and wound care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02016(1)1.02018(3)2.52020(4)4.72022(7)2.82023(5)1.02025(1)5.02026(4)

Distribution · 25 analyzed

5
12
4
2
3
0
2
4
1
7

How They Respond to Reviews

45%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that daily routines are a strength here; could you walk me through what a typical day looks like for a resident to help us understand how they stay engaged?
  • 2We want to ensure our loved one feels their best, so could you explain the process for scheduling and assisting residents with regular bathing and personal hygiene?
  • 3Since communication is so important to our family, what is your standard protocol for updating us on any changes in our loved one's health status or care needs?
  • 4Given the importance of medical oversight, could you describe how your nursing team monitors ongoing health conditions and manages wound care for residents?
  • 5I saw that you engage with feedback online, which is great to see; how do you use family input to improve the day-to-day experience for residents?
  • 6With a capacity of 82 residents, how do you ensure that each individual receives consistent attention and that no one's specific needs are overlooked?

Personalized based on this facility's data


Key Review Excerpts

My mother is there currently and took them 5 days to give her a bath and had to get the state involved for issues she was having with them.

Memory care family member · 2020★★☆☆☆

Accommodating to the needs of my father who is autistic and OCD. They were scheduled and very consistent. He had his snack and freedoms.

Rehab patient's family · 2020★★★★★

I am very disappointed and angry at the care emerald care has for their patients! I had a family member there for 1 year. In that one year the staff denied bathroom access, did not check for tooth ache, medical care when needed or good treatment as a person.

Long-term resident's family · 2025☆☆☆☆
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility47.6%
Worse than Avg
Here
47.6%
US
12.1%
WA
17.2%
Yakima
13.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
19.5%
WA
12.2%
Yakima
15.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
15.3%
WA
18.8%
Yakima
25.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
15.5%
WA
15.2%
Yakima
21.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
14.4%
WA
15.0%
Yakima
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WA
95.9%
Yakima
97.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.6%
Worse than Avg
Here
65.6%
US
79.8%
WA
82.0%
Yakima
87.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
81.8%
WA
87.8%
Yakima
91.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
WA
1.3%
Yakima
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (17.1)
5 complaint-triggered

Emerald Care faces serious unresolved issues with protecting residents from abuse and neglect following family complaints in January 2026, with three deficiencies still lacking correction plans. The facility shows recurring problems with fire safety systems, emergency preparedness, and medication management across multiple surveys. While most routine inspection issues have been corrected, the recent complaint-triggered findings about failure to prevent abuse and properly investigate violations represent significant ongoing concerns for resident safety.

Mar 24, 2026Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 30, 2026Routine
13
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0646Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jan 30, 2026Complaint
3
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 4, 2025Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0839Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Sep 11, 2024Complaint
1
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 5, 2024Routine
10
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Emerald Care

Organization Type

nonprofit

Ownership & Management

Key personnel

Hoon, KellyOfficer / DirectorHoon, MichaelOfficer / DirectorPascua, ReynaldoOfficer / DirectorBonus, MichelleManagerEmmans, PaulManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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