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Nursing HomeMedicaid Investigative

Ely Manor

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1200 Ely St, Allegan, MI 49010101 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 77 Google reviews

5
4
3
2
1
Ely Manor Nursing Home in Allegan, MI — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (36 vs median 8.0)
  • High staff turnover (57%)

Bottom 25% in MI · Meets national RN staffing standard · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $255,362 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While Ely Manor is praised for its clean environment and friendly staff, there is a consistent pattern of communication failures and slow response times for basic care needs. Before committing, we strongly advise you to ask for a direct contact person for updates and observe the facility during a weekend or evening shift to see if response times meet your expectations.

Google Reviews

Google Reviews

77 reviews on Google
Ely Manor receives polarized feedback, with many reviewers praising the facility's cleanliness and the friendliness of the staff, while others report serious concerns regarding neglect and poor communication. Families frequently cite issues with delayed response times for call lights, medication management errors, and difficulty reaching staff or management for updates. While some residents and families feel well-cared for, others describe a lack of professionalism and inconsistent care standards.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities8.0Meds2.0MemoryN/AComms1.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Clean, well-maintained facility
  • Strong rehabilitation therapy department
  • Cozy, family-like atmosphere

Concerns

  • Slow or non-existent response to call lights and requests for assistance (mentioned by 5 reviewers)
  • Poor communication and failure to return phone calls or emails (mentioned by 5 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)
  • Unsanitary conditions or unpleasant odors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.82022(4)4.02023(21)4.12024(19)4.42025(34)3.52026(2)

Distribution · 80 analyzed

5
55
4
7
3
2
2
2
1
14
13 reviews posted between Sep 21, 2023Sep 22, 2023 · 13 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is active in responding to online feedback; what is the best way for families to reach out to leadership if they have a concern that needs immediate attention?
  • 2Given that your rehab department is highly regarded, how do you ensure that the same level of attentiveness and care carries over into daily assistance and responding to call lights?
  • 3Could you walk me through your current process for medication management to ensure that residents receive their prescriptions accurately and on time?
  • 4I see that you have a cozy, family-like atmosphere here; what specific daily activities or social programs do you offer to help residents feel connected and engaged?
  • 5How does your team handle communication with families regarding changes in a resident's health status or care plan to ensure we are always kept in the loop?
  • 6What steps are currently in place to maintain high standards of cleanliness and comfort throughout the facility on a daily basis?

Personalized based on this facility's data


Key Review Excerpts

My mother was there for rehabilitation from a broken leg. We think the care and compassion were top notch except for 2 things: one day she did not get her pain meds for over an hour, leaving her in tears and unable to get anyone to come help her and the other thing is: she doesn’t eat pork. They kept serving her pork: sausage, ham several times, and she just couldn’t eat it for her protein!

Long-term resident's family · 2025★★★★

My step father lives here and I am his guardian. I do not like this nursing home. On the website and on the paperwork they send you it looks professional but they don't deliver what they advertise. They set up meetings for me because it's required by law but then they don't show up or they don't return my phone calls.

Long-term resident's family · 2025★★☆☆☆

My family member was transferred here from hospital for rehab care. Left her sitting on side of bed for an hour, didn’t bring her dinner, did not administer pain meds in the evening and didn’t give her daily medication in the morning.

Rehab patient family member · 2024☆☆☆☆
Source: 77 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
15.3%
MI
13.1%
Allegan
11.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
14.4%
MI
11.2%
Allegan
14.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
MI
4.2%
Allegan
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.4%
MI
15.0%
Allegan
14.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.2%
Better than Avg
Here
17.2%
US
19.5%
MI
19.5%
Allegan
24.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
MI
95.2%
Allegan
98.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.4%
Better than Avg
Here
91.4%
US
79.7%
MI
79.5%
Allegan
88.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.4%
Mixed vs Avgs
Here
86.4%
US
81.8%
MI
83.0%
Allegan
92.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
MI
1.2%
Allegan
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

33deficiencies
10penalties
Well above state avg (9.8)
38 complaint-triggered
$255,362 in fines

Ely Manor shows a concerning pattern with 40% of deficiencies triggered by family complaints, indicating ongoing issues that prompted external reports. The facility repeatedly struggles with accident prevention and safety supervision, care planning, and abuse/neglect prevention across multiple years. While all deficiencies show correction dates, the persistence of similar problems - particularly safety hazards appearing in complaint investigations from 2023 through 2025 - suggests systemic challenges that families should carefully evaluate during visits.

Nov 21, 2025Routine
34
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0841Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

0628Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Aug 21, 2025Complaint
2
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 7, 2025Complaint
2
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Jul 22, 2025Complaint
10
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0909Actual harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 12, 2025Complaint
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jan 28, 2025Complaint
7
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Payment Denial

Jul 22, 2025

2-day denial

Fine

Jul 22, 2025

$138,302

Fine

Aug 23, 2023

$15,593

Fine

Aug 21, 2023

$3,846

Fine

Aug 14, 2023

$3,496

Fine

Aug 7, 2023

$3,882

Fine

Jul 17, 2023

$9,440

Fine

Jun 26, 2023

$2,470

Fine

Jun 20, 2023

$2,117

Fine

May 30, 2023

$1,748

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ely Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 75 of 84 (Worst)

Ownership & Management

Key personnel

Ciena Healthcare Management INCAdp of the SnfCiena Michigan Real Estate Group I, LLCAdp of the SnfMohammad Qazi 2022 Children's Trust Uad 5-4-2022Adp of the SnfKhan, AnisAdp of the SnfLaruffa, CatherineAdp of the Snf
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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