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Nursing HomeMedicaid

Elm Crest Manor

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

100 Elm Ave, #396, New Salem, ND 5856360 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
5.0/5

based on 5 Google reviews

5
4
3
2
1

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What this means for your family

The facility is highly regarded by families for its kind and patient staff members. However, because the available reviews are very brief and lack operational detail, we recommend scheduling an in-person tour to observe the daily environment and ask specific questions about your loved one's unique care needs.

Google Reviews

Google Reviews

5 reviews analyzed
Elm Crest Manor receives high praise from family members who highlight the kindness and patience of the nursing staff. While the feedback is consistently positive regarding staff demeanor, the reviews are extremely brief and lack specific details about clinical care, facility amenities, or daily operations.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Kind and supportive nursing staff
  • Patient care approach
  • Respectful communication with families

Rating Trends

Tap a year to see what changed

2345.02016(1)5.02017(1)5.02019(1)5.02022(1)5.02026(1)

Distribution

5
5
4
0
3
0
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how kind and patient the nursing staff is here; how do you ensure that this level of supportive care remains consistent for every resident?
  • 2Since the facility has a smaller, more intimate capacity of 60 residents, how does that help you provide more personalized attention to each person's specific needs?
  • 3We noticed the staff is very responsive and respectful when communicating with families; what is your preferred way for us to stay updated on our loved one's daily well-being?
  • 4Could you walk us through the protocols in place for handling medical emergencies or sudden changes in health during the overnight hours?
  • 5What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
  • 6We want to ensure we understand the full picture of care here; how is the facility currently working to address recent state inspection findings and improve overall health ratings?

Personalized based on this facility's data


Key Review Excerpts

The people who work here are incredible. They are kind, respectful, and supportive to both the residents and the families who visit.

Family member · 2017★★★★★

We are very thankful for the wonderful care our Mother is receiving at Elm Crest Manor. The staff is very kind and patient with her.

Family member · 2022★★★★★
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
4.89hrs
OK
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.9%
Mixed vs Avgs
Here
26.9%
US
15.4%
ND
22.6%
Morton
32.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
19.4%
ND
25.3%
Morton
23.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.5%
ND
17.5%
Morton
19.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.9%
Mixed vs Avgs
Here
21.9%
US
14.4%
ND
20.2%
Morton
22.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
15.3%
ND
18.3%
Morton
16.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.6%
Worse than Avg
Here
10.6%
US
5.3%
ND
5.6%
Morton
3.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.3%
Mixed vs Avgs
Here
88.3%
US
81.8%
ND
93.2%
Morton
84.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
ND
1.4%
Morton
0.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (5.4)
5 complaint-triggered

Elm Crest Manor has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaint reports that triggered investigations into abuse/neglect reporting failures and inappropriate care delivery. The facility shows repeated issues with abuse prevention protocols, care planning, and quality of care delivery that persist across surveys. While the facility has provided correction dates for all cited deficiencies, the recurring nature of problems in critical safety areas warrants careful consideration.

Jan 22, 2026Routine
3
0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0849MinorCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Apr 14, 2025Complaint
4
0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jan 8, 2025Routine
4
0801ModerateCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0914ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 25, 2024Complaint
1
0684Minor

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 21, 2023Routine
2
0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elm Crest Manor

Organization Type

nonprofit

Ownership & Management

Key personnel

Heid, AlmaOfficer / DirectorHolle, KathrynOfficer / DirectorKeller, LindaOfficer / DirectorLarson, RollandOfficer / DirectorLennick, KristenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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