Elk River Health & Rehabilitation of Fayetteville
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
The facility has shown a strong trend of improvement, with recent families consistently praising the therapy team and staff engagement. While the facility is well-regarded now, we recommend that families conduct a thorough tour to verify current cleanliness standards and ask about their specific protocols for medication administration to ensure peace of mind.
Google Reviews
Google Reviews
21 reviews on Google“Elk River Health & Rehabilitation of Fayetteville receives high praise for its therapy department and compassionate nursing staff, with many families reporting excellent care for both short-term rehab and long-term residents. While recent reviews are overwhelmingly positive, the facility has a history of isolated, severe complaints regarding cleanliness and medication management that date back several years.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Engaging activities and events
- Clean and well-maintained facility
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given your facility's strong reputation for physical and occupational therapy, how do you tailor these rehabilitation programs to meet the specific recovery goals of new residents?
- 2I noticed your team is active in responding to feedback online; how do you incorporate that family input into your day-to-day operations?
- 3With a 3-star staffing rating, what steps are you currently taking to ensure that residents receive consistent, one-on-one attention throughout the day?
- 4Could you walk me through how you manage medical emergencies or urgent care needs, especially during overnight hours?
- 5I’ve heard great things about your activity schedule; what are some of the most popular events that help residents stay engaged and connected with one another?
- 6Regarding the recent state violations, what specific improvements or policy changes have been implemented to ensure those issues do not recur?
Personalized based on this facility's data
Key Review Excerpts
“My mother has only been here since Saturday evening of June 21st but the team here has been phenomenal. Every single person I have met has been so attentive to my mother’s needs and helping us as we start the transition to home hospice.”
“My father is currently in this facility long term and he absolutely loves it. He enjoys the activities throughout the week — the happy hour and smokes breaks they offer, not many facilities do that anymore!”
“I spent 3 weeks at this facility after I experienced a fall and surgery. The staff is great. PT and OT are great and got me to where I could go home!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across care planning, fire safety, and emergency preparedness, with families filing at least one complaint that led to inspection findings regarding medical records management. The facility repeatedly struggles with resident assessment and care planning deficiencies, appearing in all three surveys, alongside persistent problems with food safety and building safety systems. While all identified deficiencies show correction dates, the pattern of recurring issues in core care areas suggests ongoing operational challenges that families should discuss during visits.
Sep 10, 2025Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jul 11, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 20, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Elk River Health & Rehabilitation of Fayetteville
nonprofit
Chain Affiliation
Twin Rivers Health & Rehabilitation
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 11
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit elkriverhroffayetteville.com
Medicare data downloads
Original nursing home datasets
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