Elk River Health and Nursing Center of Ardmore, Ll
Strong Medicare quality ratings; families often praise modern, clean facility building. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
The facility has invested in a modern building and a strong rehabilitation program, which many families find beneficial. However, due to reports of inconsistent communication and staff empathy, we strongly recommend that you observe staff interactions during a tour and ask for a clear policy on how the facility handles family notifications during medical emergencies.
Google Reviews
Google Reviews
19 reviews on Google“Elk River Health and Nursing Center of Ardmore presents a polarized experience for families, with recent reviews highlighting a clean, modern facility and effective rehabilitation services. However, significant concerns persist regarding communication, staff empathy, and the quality of care provided during critical moments. Families should be aware that while some report excellent, attentive care, others have cited severe lapses in professionalism and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility building
- Effective rehabilitation therapy program
- Attentive and caring nursing staff (noted by some)
- Proactive communication with families (noted by some)
Concerns
- Poor communication and lack of empathy from staff (mentioned by 2 reviewers)
- Understaffing concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that your facility has a 2-star staffing rating, what specific steps are you taking to ensure residents receive consistent, personalized attention throughout the day?
- 2I noticed your team is quite active in responding to online feedback; how do you utilize that family input to improve your communication processes?
- 3Since some families have expressed concerns regarding staff empathy and communication, how do you train your team to ensure they are proactively keeping families informed and supported?
- 4With your strong reputation for rehabilitation therapy, how do you integrate those therapy goals into the daily social and recreational activities for residents?
- 5How does your nursing team balance the demands of a 79-resident facility to ensure that medical needs are addressed promptly, especially during evening or weekend shifts?
- 6What specific protocols do you have in place to ensure that family members feel heard and valued if they have a concern about their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The facility provided both skilled nursing and end of life care for my father. They took excellent care of my dad. The care team monitored my dad closely and called the family with concerns and suggestions to improve care and comfort.”
“The facility was always very clean. The therapy was thorough and fun. They were very aware of her abilities to participate in activities and helped her to regain her strength so that she could return home.”
“I was told “you pet her too much (referring to my aunt) and we can’t pet them when there’s 45 of them”. That pretty much sums it up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning history with 33 deficiencies across four surveys, including one family complaint regarding resident protection from abuse that triggered an investigation in 2023. The most recurring issues involve fire safety systems, electrical safety, and emergency preparedness protocols. While all deficiencies show correction dates, the pattern of repeated fire safety and building maintenance violations across multiple years suggests ongoing operational challenges that families should discuss directly with facility administrators.
Feb 20, 2026Routine11
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Aug 31, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 23, 2020Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 27, 2019Routine10
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Elk River Health and Nursing Center of Ardmore, Ll
for profit
Chain Affiliation
Twin Rivers Health & Rehabilitation
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 11
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit elkriverhrofardmore.com
Medicare data downloads
Original nursing home datasets
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