Assisted Living · Glen Allen, VA
3590 Mountain Road, Glen Allen, VA 23060
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
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Availability
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Reported capacity: 60 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Elizabeth House is highly regarded by families for its compassionate, family-like care and its warm, small-community atmosphere. While recent reviews overwhelmingly praise the leadership and attentive nursing, one older review noted significant issues with weekend staffing and communication during a management transition.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Multiple reviewers praise the nurses and directors for treating residents like family and providing excellent care.
Reviewers noted being kept current on health changes, though one older review criticized a lack of communication from a previous director.
One reviewer mentioned new carpeting, but there is no broader consensus on overall cleanliness.
A family member specifically noted that medications were timely and 'as needed' requests were prompt.
One reviewer highlighted the ability to receive care without the extravagant fees of other communities.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 15 analyzed
Key Review Excerpts
“The nurses treated him like family, providing constant support in his final days. The compassion shown to him daily, and the support extended to our family, is something we will never forget.”
“His medications were timely and if requesting “as needed” medications, they also were brought promptly. I, being medical POA, was always kept current on any health changes in my brother.”
“Elizabeth House is a small quiet community where residents can enjoy a home-like atmosphere and receive the care and attention they deserve, without the extravagant care fees usually associated with Assisted Living Communities.”
Source: VA State Licensing Agency
Type of inspection: Complaint. Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/5/2026 10:45 a.m.-11:45a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint/self-reported incident was received by VDSS Division of Licensing on 2/27/2026 regarding allegations in the area(s) of: 22VAC40-73-(7) RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS Number of residents present at the facility at the beginning of the inspection: 53 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: NA Number of interviews conducted with residents: NA Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional documentation Additional Comments/Discussion: Staff member was given the opportunity to ask questions. An exit meeting was conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Belinda Dyson, Licensing Inspector at (804) 840-8313 or by email at Belinda.Dyson@dss.virginia.gov
Type of inspection: Monitoring. Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1/9/2026 10:00 a.m.-11:00a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 12/16/2026 regarding allegations in the area(s) of: Personnel and Resident Care and Related Services. Number of residents present at the facility at the beginning of the inspection: 56 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: NA Number of staff records reviewed: NA Number of interviews conducted with residents:NA Number of interviews conducted with staff: 1 Observations by licensing inspector: all required postings, police report # included in self report Additional Comments/Discussion: Administrator has scheduled an additional pharmacy review for 1/15/2026. Staff members received additional in service training. One staff was terminated. Staff was given the opportunity to ask questions. An exit meeting was conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Belinda Dyson, Licensing Inspector at (804) 840-8313 or by email at Belinda.Dyson@dss.virginia.gov
Type of inspection: Monitoring. Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/17/2025 11:00 a.m.-12:15 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A (complaint/self-reported incident) was received by VDSS Division of Licensing on 10/30/2025 regarding allegations in the area(s) of: personnel and resident care and related services. Number of residents present at the facility at the beginning of the inspection: 52 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: NA Number of staff records reviewed: 1 Number of interviews conducted with residents: NA Number of interviews conducted with staff: 2 Observations by licensing inspector: All required postings Additional Comments/Discussion: Staff members were given the opportunity to ask questions. An exit meeting was conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Belinda Dyson, Licensing Inspector at (804) 840-8313 or by email at Belinda.Dyson@dss.virginia.gov
Type of inspection: Monitoring. Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/2/2025 10:30 a.m.-11:50 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 6/6/2025 & 6/24/2025 regarding allegations in the area(s) of GENERAL PROVISIONS, ADMINISTRATION AND ADMINISTRATIVE SERVICES, PERSONNEL, RESIDENT CARE AND RELATED SERVICES Number of residents present at the facility at the beginning of the inspection: 47 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: NA Number of interviews conducted with residents: NA Number of interviews conducted with staff: 1 Observations by licensing inspector: A review of the written documentation of the alleged incident Additional Comments/Discussion: Staff members were given the opportunity to ask questions. An exit meeting was conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Belinda Dyson, Licensing Inspector at (804) 840-8313 or by email at Belinda.Dyson@dss.virginia.gov
Type of inspection: Monitoring. Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 4/16/2025 10:00 a.m.-1:30 p.m. and 4/24/2025 10:30 a.m.-11:15 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 49 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents:2 Number of interviews conducted with staff: 3 Observations by licensing inspector: All required postings, Medication Administration pass, medications, physician's orders, lunch meal, activities, emergency supplies, housekeeping staff were on duty, maintenance request logs observed. Additional Comments/Discussion: Staff members were given the opportunity to ask questions. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Belinda Dyson, Licensing Inspector at (804) 840-8313 or by email at Belinda.Dyson@dss.virginia.gov
Type of inspection: Complaint. Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/18/2024 1:00 p.m.-2:00 p.m. and 11/21/2024 from 12:30 p.m.-1:00 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 10/28/2024 regarding allegations in the area(s) of: GENERAL PROVISIONS, ADMINISTRATION AND ADMINISTRATIVE SERVICES, PERSONNEL, STAFFING AND SUPERVISION, ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS, RESIDENT CARE AND RELATED SERVICES Number of residents present at the facility at the beginning of the inspection: 43 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: NA Number of interviews conducted with residents: NA Number of interviews conducted with staff: 3 Observations by licensing inspector: All required postings Additional Comments/Discussion: Staff members were given the opportunity to ask questions An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s)of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Belinda Dyson, Licensing Inspector at (804) 662-9780 or by email at Belinda.Dyson@dss.virginia.gov
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/16/2024 10:30a.m.-11:00 a.m. and 8/21/2024 10:15 a.m.-11:30 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint/self-reported incident was received by VDSS Division of Licensing on 6/20/2024, 8/14/2024 regarding allegations in the area(s) of: STAFFING AND SUPERVISION, ADMISSION, RETENTION AND DISCHARGE OF RESIDENTS, RESIDENT CARE AND RELATED SERVICES RESIDENT ACCOMMODATIONS AND RELATED PROVISION, BUILDINGS AND GROUNDS Number of residents present at the facility at the beginning of the inspection: 37 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: NA Number of interviews conducted with residents: NA Number of interviews conducted with staff: 2 Observations by licensing inspector: Facility was clean, housekeeping staff on duty Additional Comments/Discussion: Staff members were given the opportunity to ask questions. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. Use the following last two statements on every Inspection Summary: For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (name), Licensing Inspector at (804) 662-9780 or by email at Belinda.Dyson@dss.virginia.gov
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/3/2024 10:20 a.m.-2:00 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 36 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 4 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 4 Observations by licensing inspector: Lunch meal, activities, medication administration, physician?s orders, first aid kit supplies Additional Comments/Discussion: Administrator and staff members were given the opportunity to ask questions. Inspector was accompanied by Licensing Inspector. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Belinda Dyson, Licensing Inspector at (804) 662-9780 or by email at belinda.dyson@dss.virginia.gov
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3590 Mountain Road, Glen Allen, VA 23060
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Google Reviews
15 reviews from families & visitors
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