Elim Wellspring
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While some families report positive rehab experiences and clean facilities, the recurring, serious allegations regarding memory care and staff management are concerning. We strongly recommend that you schedule an unannounced visit to the memory care unit and specifically ask management how they address staffing shortages and resident safety concerns.
Google Reviews
Google Reviews
22 reviews on Google“Reviews for ELIM WELLSPRING are highly polarized, with some families praising the facility for compassionate rehab care and clean, well-maintained rooms. However, there are serious, recurring allegations regarding neglect, poor management of memory care residents, and a toxic work environment that impacts the quality of resident care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate rehab care
- Respectful and professional staff interactions
Concerns
- Allegations of neglect and poor quality of care in memory care (mentioned by 3 reviewers)
- Understaffing and overworked staff (mentioned by 2 reviewers)
- Poor management and lack of internal accountability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you maintain a 5-star CMS staffing rating, how do you ensure that staff members remain supported and energized throughout their shifts to provide consistent care?
- 2I noticed your team is active in responding to feedback online; how do you use that family input to improve daily operations and internal communication?
- 3Could you walk me through the specific safety protocols and supervision levels in place for the memory care unit to ensure residents feel secure and well-attended?
- 4What does a typical daily activity schedule look like for residents, and how do you tailor these events to keep everyone engaged and social?
- 5How is medication management handled for residents, and what steps do you take to ensure accuracy and timely administration?
- 6In the event of a medical concern or emergency, what is your process for keeping family members informed and involved in the decision-making process?
Personalized based on this facility's data
Key Review Excerpts
“Clean place, the staff are good , we liked how the room are set . Good privacy”
“When we arrived he said it's not home but I feel at home. Because the staff treated him with human dignity.”
“She started to decline once being moved to the memory care locked unit. Would not recommend putting your loved ones in this facility. Activity staff sit on their phone playing games not even attempting to improve the quality of the resident’s lives.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elim Wellspring has 11 deficiencies across three surveys, with one complaint-triggered issue involving pharmacy services where a family filed a report. Most problems center on fire safety systems, emergency preparedness, and electrical systems, with recurring issues around fire drills appearing in multiple surveys. All deficiencies show correction dates from the provider, though some recent citations suggest ongoing attention to safety protocols may be needed.
Dec 18, 2025Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 5, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 18, 2023Routine8
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Elim Wellspring
nonprofit
Chain Affiliation
Cassia
16 facilities nationwide
Chain avg rating: 4.6/5 · Rank 4 of 16 (Best)
Ownership & Management
Owners
Elim Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit elimwellspring.org
Medicare data downloads
Original nursing home datasets
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