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Public Google reviewers rate this highly and often mention warm and attentive care staff. Schedule a visit to confirm the fit.
based on 40 Google reviews
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Public Google reviewers rate Elegance Berkeley highly. Reviewers highlight: warm and attentive care staff, beautiful, modern, and clean facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Elegance Berkeley is frequently praised for its beautiful, modern facility and a staff that many families describe as warm, welcoming, and attentive. However, there are serious allegations regarding high staff turnover, poor communication from management, and a specific, highly critical report of substantiated state complaints regarding resident care.
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Distribution · 44 analyzed
The owner provides personalized responses to positive reviews by mentioning specific staff members and family members. For negative reviews, they use a consistent template to acknowledge the issue and invite direct communication with leadership.
Personalized based on this facility's data
Key Review Excerpts
“The kind folks at the Arbor took such great care of my dad- he really loved it there. I was worried that when he had to finally go into memory care that he would get depressed. Just the opposite happened.”
“Unfortunately, there has been constant churn of personnel from the Executive Director to the staff level, replacing a management team that was warm, welcoming and communicative with a team that does not communicate well with families”
“While under the care of Elegance, my mother degraded significantly - resulting in me filing complaints with the CA DSS . CA DSS substantiated 8 of my complaints against Elegance.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
FACILITY EVALUATION REPORT
This report details a complaint investigation conducted on 12/10/2025 regarding allegations of staff failing to prevent verbal abuse and billing for services not received. All allegations were investigated and subsequently found to be unsubstantiated based on the evidence reviewed.
The inspection was conducted on December 8, 2025, following a priority 1 complaint. The Licensing Program Analyst inspected 5 resident apartments and common areas. No deficiencies were observed during today's inspection.
COMPLAINT INVESTIGATION REPORT
This report details a complaint investigation conducted on 09/18/2025 regarding allegations of resident harassment, inadequate food service, and failure to provide notice of fee increases. All three allegations were found to be unsubstantiated based on the evidence reviewed during the investigation.
The facility underwent a required annual inspection on August 26, 2025. Three Type B deficiencies were cited concerning the storage of hazardous materials, incomplete personnel records, and failure to associate staff. All deficiencies noted were non-immediate risks but require prompt correction to ensure resident safety and compliance.
This report details the findings of a complaint investigation conducted on 07/02/2025 regarding allegations of staff impairment and disrespectful conduct. The investigation concluded that all allegations were unsubstantiated, meaning the evidence did not meet the required standard of proof. No deficiencies were cited in this report.
Berkely CA Operator, Llc;elegance Living,llc
DOMIZIO, ANNEMARIE E
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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