Elderwood Village at Greece
Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
Elderwood Village at Greece is highly regarded for its compassionate nursing staff and engaging activity programs, making it a strong candidate for many families. However, given the serious allegations regarding memory care standards and communication lapses, we strongly recommend that you conduct an unannounced visit to the memory care wing and ask specifically about their staffing ratios and protocols for resident care during off-hours.
Google Reviews
Google Reviews
21 reviews on Google“Elderwood Village at Greece receives high praise from many families for its attentive, compassionate staff and supportive environment for long-term residents. However, there are significant, albeit less frequent, reports regarding poor communication, cleanliness issues, and serious allegations of neglect or mistreatment in the memory care unit. Families should weigh the strong testimonials about staff dedication against the concerns regarding responsiveness and care standards.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate staff
- Strong administrative support and leadership
- Engaging daily activities for residents
- Effective medication management
Concerns
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Allegations of poor cleanliness and food quality (mentioned by 2 reviewers)
- Reports of staff impatience or neglect toward residents with dementia (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how does that open line of communication help you improve the daily experience for residents?
- 2What specific protocols do you have in place to ensure that family members can easily reach a staff member when they have a question or need an update?
- 3Could you walk me through your current housekeeping schedule and how you maintain the cleanliness of the common areas and individual apartments?
- 4I’ve heard great things about your activity calendar; what are some of the most popular ways residents stay engaged and social throughout the week?
- 5How does your team approach care for residents with dementia to ensure they feel supported, patient-centered, and fully included in the community?
- 6Can you share how your team coordinates with outside medical providers to ensure medication management remains seamless for residents?
Personalized based on this facility's data
Key Review Excerpts
“My grandma had Alzheimer's and they knew exactly how to care for her. My grandma was always laughing and joking around with the staff.”
“They are very attentive to her needs, everyone is friendly and personable. They have a lot of different and fun daily activities that keep the residents active and engaged.”
“From the moment, my father was placed at Elderwood Greece, after a month’s Long displacement,we knew we had found exactly where he should be. It started with Sheila Turner, the wonderful administrator and HillarySchmartolla-Brooks, The director of nursing; who made us feel not only welcome, but supported and cared for.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
11 violations from 8 inspections
Oct 22, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 3, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 14, 2025OtherCleanReport
No deficiencies found during this inspection.
Feb 27, 2025Complaint
General requirements
Jan 17, 2025Complaint
Admission standards
Nov 22, 2024Complaint
Admission standards
Resident services
Resident services
Apr 19, 2024Complaint
Environmental standards
Food service
Resident services
Resident services
Resident services
Jul 20, 2023Complaint
Resident services
Ownership & Operations
Who Operates This Facility
1404 Long Pond Road Operating Company, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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