Elderwood of Uihlein at Lake Placid
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (63%)
- High RN turnover (52%)
Bottom 25% in NY · Below recommended RN staffing · Significantly below average staffing · Worst in ELDERWOOD chain · No penalties on record
What this means for your family
This facility shows potential for short-term rehabilitation, but families considering long-term or memory care should be extremely cautious. Please conduct an unannounced visit to observe staffing levels and ask management directly about their protocol for communicating with families during medical emergencies, as this has been a recurring point of failure.
Google Reviews
Google Reviews
24 reviews on Google“Elderwood of Uihlein at Lake Placid receives highly polarized feedback, with significant concerns regarding chronic understaffing, slow response times to call lights, and poor communication during medical emergencies. While some short-term rehab patients praise the therapy team and individual staff members, long-term care families frequently report neglect, safety issues, and a lack of responsiveness from management.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation therapy
- Attentive individual nursing staff members
- Clean and well-maintained physical environment
Concerns
- Chronic understaffing leading to safety risks (mentioned by 3 reviewers)
- Slow or ignored response to call lights (mentioned by 3 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific measures are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2I noticed that communication is an area you are working to improve; what is the standard process for families to receive updates on their loved one’s daily progress and medication management?
- 3Since your facility is well-regarded for short-term rehabilitation, how do you ensure that same level of attentive, individualized care transitions over to the long-term nursing residents?
- 4With your current focus on enhancing the dining experience, could you walk me through how you accommodate individual dietary preferences and ensure residents are getting the support they need during mealtimes?
- 5I see that you actively engage with feedback online; how do you incorporate that family input into your day-to-day management and staff training processes?
- 6What protocols are in place to ensure consistent medical oversight and safety, especially during evening and weekend shifts when staffing levels may fluctuate?
Personalized based on this facility's data
Key Review Excerpts
“The staff at the facility were awesome they were attentive pleasant and very helpful. The nurse Megan was excellent. The rehab staff were wonderful full of information they were professional and very helpful during my stay there.”
“This facility is dangerously understaffed. One CNA for 15 residents in a dementia unit is not just unacceptable, it is unsafe.”
“My grandmother went in on a Friday had a fall on Tuesday never got a call was put on oxygen never got a call and passed away on that Wednesday night! Still have not heard anything from them except that she passed and they won’t return phone calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 38 deficiencies across recent surveys, including families filing complaint reports about care planning and abuse reporting failures. The most frequent issues involve fire safety and building maintenance, care planning and assessments, and quality of daily care including accident prevention. While all identified problems appear to have correction dates, the facility experienced significant safety violations in 2024 requiring major building improvements, suggesting oversight challenges that families should carefully evaluate.
Oct 2, 2024Routine18
Egress Deficiencies
Have exits that are accessible at all times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 19, 2021Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Aug 2, 2019Routine9
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Elderwood of Uihlein at Lake Placid
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 15 of 17 (Worst)
Ownership & Management
Owners
185 Old Military Road Operating Holdco LLC
Owner · Organization
Cole, Warren
Owner (parent company)
Rubin, Jeffrey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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