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Nursing HomeMedicaid Investigative

Elderwood at Ticonderoga

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

101 Adirondack Drive, Ticonderoga, NY 1288384 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 5 Google reviews

5
4
3
2
1
Elderwood at Ticonderoga Nursing Home in Ticonderoga, NY — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (10 vs median 6.0)

Bottom 25% in NY · Below recommended RN staffing · Worst in ELDERWOOD chain · $4,516 in fines

Source: Medicare data

What this means for your family

While recent reviews highlight strong therapy and activity programs, the severe report of neglect warrants caution. We recommend that families conduct a thorough tour and ask pointed questions about how the facility monitors patient weight, hydration, and hygiene, especially for those in long-term care.

Google Reviews

Google Reviews

5 reviews on Google
Elderwood at Ticonderoga receives polarized feedback, with some reviewers praising the facility's therapy and activity programs while others report severe concerns regarding patient health outcomes. Families should be aware of conflicting reports regarding the quality of care, specifically concerning hygiene and medical oversight during rehabilitation stays.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean8.0Activities10.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Excellent nursing and therapy staff
  • Engaging activities department
  • Clean and well-maintained facility

Concerns

  • Poor patient health outcomes and neglect

Rating Trends

Tap a year to see what changed

2345.02019(4)1.02020(2)4.02021(2)5.02023(2)

Distribution · 10 analyzed

5
6
4
2
3
0
2
0
1
2

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding communication, what is the best way for our family to stay updated on our loved one's daily health status and care plan changes?
  • 2I noticed the facility has a strong reputation for its activities department; could you walk us through a typical weekly schedule and how you encourage residents to participate?
  • 3With the current staffing levels, how do you ensure that residents receive consistent attention and timely assistance with their daily needs?
  • 4Could you explain the specific protocols in place to monitor and improve patient health outcomes, especially for residents with complex medical conditions?
  • 5I see that you have engaged with some families through online reviews; how do you use that feedback to improve the quality of care and address concerns within the facility?
  • 6In the event of a medical emergency, what is your process for stabilizing a resident and how quickly is the family notified?

Personalized based on this facility's data


Key Review Excerpts

Very caring facility.Nursing staff excellent. Top notch therapy. Clean well maintained. 98% of the CNA'S are awesome! Activities department excellent.

Rehab patient · 2023★★★★★

This facility is not a place to put your loved you. My father spent 3 months there. Our family had weekly conference calls with nurses, physical therpy, and OT therapy. They stated that our dad was doing well, and could achieve the goals that were set in place for him to return home.

Long-term resident's family · 2020☆☆☆☆

This is a very good place. The staff is excellent, they have great activities and the food is fantastic.

Former resident · 2019★★★★★
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
2.91hrs
71%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

3

measures

Worse Than Avg

12

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.2%
Worse than Avg
Here
30.2%
US
19.5%
NY
13.3%
Essex
19.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
14.4%
NY
14.8%
Essex
13.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.4%
NY
20.2%
Essex
21.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
12.1%
NY
18.9%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.4%
Mixed vs Avgs
Here
16.4%
US
15.4%
NY
13.8%
Essex
23.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.7%
Worse than Avg
Here
17.7%
US
15.3%
NY
13.8%
Essex
13.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.4%
Worse than Avg
Here
57.4%
US
79.7%
NY
78.8%
Essex
82.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility66.4%
Worse than Avg
Here
66.4%
US
81.8%
NY
77.0%
Essex
82.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.0%
Worse than Avg
Here
5.0%
US
1.6%
NY
1.2%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Above state avg (7.6)
3 complaint-triggered
$4,516 in fines

This facility shows recurring concerns across multiple areas, with families filing three complaint-triggered reports. The most persistent issues involve medication management (appearing in all four surveys), nutrition and food service, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated medication violations and recent family complaints about resident care and communication suggest ongoing quality challenges that warrant careful consideration during your visit.

Aug 20, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jul 15, 2024Routine
12
0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0692Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0805Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 15, 2024Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 23, 2021Routine
8
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Apr 26, 2019Routine
15
0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0926Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Jan 30, 2024

$4,516

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elderwood at Ticonderoga

Organization Type

for profit

Chain Affiliation

Chain Name

Elderwood

Chain Size

17 facilities nationwide

Chain avg rating: 2.6/5 · Rank 17 of 17 (Worst)

Ownership & Management

Owners

1019 Wicker Street Operating Holdco LLC

Owner · Organization

100%

Cole, Warren

Owner (parent company)

50%

Rubin, Jeffrey

Owner (parent company)

50%

Key personnel

Cosey, DouglasW-2 Managing EmployeeCole, WarrenOfficer / DirectorQuillard, PhilipOfficer / DirectorRubin, JeffreyOfficer / DirectorCole, WarrenManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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