Elderwood at North Creek
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews
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What this means for your family
While some families have had positive long-term experiences, the recent trend of reviews is deeply concerning regarding nursing responsiveness and medication management. If you are considering this facility, we strongly recommend requesting a tour and asking specifically how they ensure timely medication administration and how they handle family complaints when care standards are not met.
Google Reviews
Google Reviews
12 reviews on Google“Elderwood at North Creek receives highly polarized feedback, with recent reviews indicating significant concerns regarding nursing responsiveness and medication management. While some long-term families praise the staff's dedication and organized social events, multiple recent reports describe a decline in the quality of care and a lack of attentiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities and events
- Dedicated long-term staff members
- Warm interactions from specific nursing assistants
Concerns
- Poor nursing responsiveness and lack of care (mentioned by 5 reviewers)
- Inadequate medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that social activities are a highlight here; could you walk me through what a typical week of events looks like for residents?
- 2Given the recent focus on medication management in the industry, what specific protocols do you have in place to ensure medications are administered accurately and on time?
- 3With the current staffing levels, how do you ensure that nursing staff are able to respond promptly when a resident needs assistance?
- 4I see that you actively respond to feedback online; how do you use that family input to improve the day-to-day experience for residents?
- 5What is your process for communicating changes in a resident's health status or care needs to family members?
- 6Could you explain how your team maintains cleanliness and hygiene standards throughout the facility on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“Considering the fact that my sister was refused her pain medication that were intended to keep her pain baseline...I'd say that this place is subpar at best...The nursing staff wouldn't address the issues that we presented to them.”
“Yesterday they had a little “carnival “ for the residents with all families invited. It was really a lot of fun and the residents had a great time. The employees were dressed up as clowns and were really wonderful!”
“The nurses and staff are very friendly and provide wonderful care of the residents. My mother-in-law has been at this care facility for several years now.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered recent inspections revealing emergency preparedness, fire safety, and infection control deficiencies at this facility. The most recurring issues involve emergency preparedness planning, fire safety systems (smoke barriers, generators, fire drills), and resident care quality. While all deficiencies show correction dates, some problems like generator issues and smoke barriers have persisted across multiple surveys, suggesting ongoing safety concerns that warrant careful consideration.
Sep 20, 2024Routine13
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Sep 20, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 19, 2024Complaint5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Apr 8, 2022Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 1, 2019Routine11
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Ownership & Operations
Who Operates This Facility
Elderwood at North Creek
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 17
Ownership & Management
Owners
112 Ski Bowl Road Operating Holdco LLC
Owner · Organization
Cole, Warren
Owner (parent company)
Rubin, Jeffrey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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