Elderwood at Amherst
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
Above average in NY · Below recommended RN staffing · Above average staffing · $25,262 in fines · Abuse citation
What this means for your family
While the rehabilitation therapy team is frequently praised, the facility has a concerning pattern of reports regarding neglect, understaffing, and poor communication. We strongly advise families to conduct unannounced visits and specifically monitor the quality of care and responsiveness during weekends and overnight shifts.
Google Reviews
Google Reviews
30 reviews on Google“Elderwood at Amherst presents a highly polarized experience, with many families praising the rehabilitation therapy team while others report severe concerns regarding basic patient safety and care quality. While some reviewers highlight professional and compassionate staff, numerous reports cite issues with understaffing, poor communication, and inadequate attention to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled PT/OT/SLP therapy team
- Professional and caring individual staff members
- Clean and well-maintained rehab environment
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 5 reviewers)
- Poor quality and insufficient quantity of food (mentioned by 3 reviewers)
- Inadequate medical oversight and communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the strong reputation of your therapy team, how do you ensure that same level of dedicated attention translates into daily nursing care and resident support?
- 2I noticed some feedback regarding response times; what specific protocols or technology do you have in place to ensure staff can respond promptly to call bells?
- 3How does the facility handle communication with families regarding changes in a resident's health status or medication adjustments to ensure we are always kept in the loop?
- 4Could you walk me through the current dining program and how you ensure that meals are both nutritionally balanced and appealing to residents with different dietary needs?
- 5I see that you actively respond to feedback online; how do you use that input from families to make tangible improvements to the daily experience here?
- 6What does a typical day look like for residents in terms of social engagement and activities, especially for those who might need extra assistance participating?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy team were top notch . They were all very easy to work with and caring .. For the most part the nursing staff were also good. Aides down to housekeeping were friendly and accommodating.”
“My aunt was there for less than 24 hours before going into the hospital due to nurses ignoring her oxygen levels dropping to 82 and unable to wake up. We had to call 911.”
“The staff was very caring and created genuine relationships with their residents. The PT/OT/SLP therapists were wonderful and kept in contact about her progress.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elderwood at Amherst shows concerning patterns with recent complaint-triggered deficiencies including resident abuse protection failures, indicating families have filed serious reports. The facility has persistent issues across fire safety systems, resident protection from abuse/neglect, and medication management, with some problems recurring across multiple surveys despite corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.
Dec 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 18, 2025Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 15, 2023Routine9
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Dec 15, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 3, 2022Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Federal Penalties
Fine
Dec 15, 2023
$25,262
Ownership & Operations
Who Operates This Facility
Elderwood at Amherst
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 17
Ownership & Management
Owners
Cole, Warren
Owner
Rubin, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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