Elderwood Assisted Living at Cheektowaga
Limited public data on Elderwood Assisted Living at Cheektowaga. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 22 Google reviews
Watch Elderwood Assisted Living at Cheektowaga
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the therapy department is highly regarded, the facility has received multiple recent reports of neglect and poor hygiene. We strongly advise families to conduct unannounced visits and observe staff responsiveness before making a decision.
Google Reviews
Google Reviews
22 reviews on Google“Elderwood Assisted Living at Cheektowaga receives highly polarized feedback, with some families praising the therapy teams and compassionate end-of-life care, while others report severe neglect and poor management. Recurring complaints focus on understaffing, poor food quality, and staff being inattentive or unprofessional. Prospective families should be aware of significant concerns regarding hygiene and responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Phenomenal physical and occupational therapy
- Compassionate long-term and end-of-life care
- Professional and caring staff members (noted by some)
Concerns
- Inattentive staff and slow response times (mentioned by 3 reviewers)
- Poor food quality and small portions (mentioned by 4 reviewers)
- Hygiene and cleanliness issues (mentioned by 2 reviewers)
- Understaffing and lack of supervision (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; how does your team integrate these services into a resident's daily routine?
- 2What steps are being taken to ensure dining experiences, including meal variety and portion sizes, are consistently high quality for all residents?
- 3How does your staff manage communication with families to ensure we are always updated on our loved one's well-being and any changes in their care?
- 4Could you tell us more about the daily activity calendar and how you ensure residents stay engaged and socially connected?
- 5What is your protocol for responding to resident needs during the night or in the event of a medical emergency?
- 6How does the facility approach maintaining high standards of cleanliness and hygiene in the common areas and private rooms?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy was phenomenal ...Occupational therapy wonderful...staff does the best they can with what they are given”
“Took them 1 hour to get to my Grandma after pressing call button and then left her in the restroom by herself after she was yelling and screaming for help.”
“My poor grandmother sat in a urine soaked brief, not one aide would help her. The food here is horrible. A hot dog for lunch that looked green.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
14 violations from 13 inspections
Dec 10, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 5, 2025Complaint
Admission and retention standards
Sep 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 22, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 15, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 30, 2025Complaint
Admission and retention standards
Dec 16, 2024Complaint10Report
Food service
Resident services
Resident services
Admission and retention standards
Resident services
Resident services
Admission standards
Environmental standards
Resident services
Environmental standards
Jun 7, 2024Complaint
Personnel
Ownership & Operations
Who Operates This Facility
229 Bennett Road Operating Company, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Elderwood at Cheektowaga
< 1 miNursing Home · Cheektowaga, NY
Garden Gate Health Care Facility
< 1 miNursing Home · Cheektowaga, NY
Eden Heights of West Seneca
2.0 miAssisted Living · West Seneca, NY
Symphony Manor at Lancaster
4.3 miAssisted Living · Lancaster, NY
Williamsville Suburban, L L C
4.7 miNursing Home · Williamsville, NY
Safire Rehabilitation of Southtown, L L C
5.0 miNursing Home · Buffalo, NY