Elba Nursing and Rehabilitation Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (4 vs median 3.0)
- High staff turnover (59%)
Bottom 25% in AL · Meets national RN staffing standard · Worst in NORBERT BENNETT & DONALD DENZ chain · No penalties on record
What this means for your family
While some families report a warm and supportive environment, the recent increase in serious complaints regarding patient safety and staff professionalism is concerning. We strongly recommend conducting an unannounced visit and speaking directly with current residents or their families to assess the current quality of care and responsiveness.
Google Reviews
Google Reviews
21 reviews on Google“Elba Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate staff and smooth transition processes, while others report severe neglect and unprofessional behavior. Critical concerns include issues with call button accessibility, staff responsiveness, and alleged privacy violations. Potential families should weigh the positive reports of dedicated care against the serious allegations of neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Clean and well-maintained facility
- Supportive transition and admission process
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 2 reviewers)
- Unprofessional staff conduct and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's current CMS health inspection rating, what specific steps are being taken to improve oversight and ensure consistent quality of care?
- 2We understand that communication is a top priority for families; what is the standard process for updating us on changes in a resident's health or daily status?
- 3How do you ensure that staff members maintain a professional and responsive approach when addressing the individual needs of residents throughout their shift?
- 4With 111 residents, how do you foster a sense of community and ensure that residents remain engaged in daily activities that match their personal interests?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with the family immediately?
- 6I noticed that the facility has a strong reputation for a supportive admission process; how do you continue that level of personalized attention once a resident has settled in?
Personalized based on this facility's data
Key Review Excerpts
“The very first day, her call button was on the floor under the bed, away from her so that she could not reach it.”
“I realized quickly that these people become like family to their patients and are there for them when some families can’t or won’t be.”
“I was a rehabilitation resident there for 2 months. They love to interfere with the residents personal business. HIPPA violations are committed all the time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems in care planning and resident assessments that have persisted across multiple surveys from 2021 to 2022, indicating ongoing challenges in developing proper individualized care plans. Fire safety issues were frequently cited in earlier inspections but appear resolved in recent surveys. One family filed a complaint in 2023 regarding living environment conditions, which the facility corrected. All deficiencies have been addressed with correction dates provided.
May 17, 2022Routine4
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 8, 2021Routine8
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 20, 2019Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Elba Nursing and Rehabilitation Center, LLC
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
27 facilities nationwide
Chain avg rating: 1.7/5 · Rank 25 of 29 (Worst)
Ownership & Management
Owners
Bp II LLC
Owner · Organization
D&n, LLC
Owner · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit elbarehab.com
Medicare data downloads
Original nursing home datasets
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