El Encanto Healthcare Center
Strong Medicare quality ratings; families often praise compassionate rehabilitation and therapy team. Still worth an in-person visit.
based on 23 Google reviews

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What this means for your family
This facility is an excellent choice for physical rehabilitation and long-term developmental care, with many families praising the therapists and the cleanliness of the building. However, you should closely monitor the attitude and responsiveness of the nursing staff, as several families have reported instances of rudeness and slow response times.
Google Reviews
Google Reviews
23 reviews on Google“Families seeking rehabilitation or long-term care will find a facility praised for its compassionate therapists and clean environment. However, there are recurring reports of inconsistent nursing attitudes and concerns regarding staff responsiveness during critical moments.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate rehabilitation and therapy team
- Clean and well-maintained facility
- Engaging resident activities and holiday decorations
- Supportive environment for long-term developmental care
Concerns
- Rude or unprofessional nursing/CNA staff (mentioned by 3 reviewers)
- Slow nursing response times and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to reach their goals?
- 2How do you ensure that communication between the nursing staff and family members stays consistent and timely?
- 3What is your process for ensuring that nursing and CNA staff are able to respond quickly to call lights, especially during busy shifts?
- 4We love the idea of a festive environment; what kind of seasonal decorations and social activities do you have planned for the residents?
- 5Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's condition during the night?
- 6How do you maintain the cleanliness and upkeep of the facility to ensure it stays as well-maintained as it appears?
Personalized based on this facility's data
Key Review Excerpts
“I was a patient for 7 weeks recovering and rehabbing from a below the knee amputation. As this was my first experience with a Skilled Nursing facility, I was apprehensive at first. I arrived with an open mind and was amazed with the level of care I received. Almost every staff member makes you feel how much they care about the residents. My physical and occupational therapists (Wednesday and Steven) were amazing.”
“My mom was placed at this facility for 5 weeks, towards the end of her life , and she got nothing but exemplary support and care from everyone. I was around almost every other day and the facility was always super clean and I saw a lot of activities going on for the residents that lived there.”
“We're impressed by how much the team cares about their patients and how well they are treated and how great their environment is. My dad was in the process of slowly recovering from a neurological condition that was causing him unable to function properly on his own and was needing a lot of attention to his physical condition and the way they were able to manage his health was amazing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about abuse reporting and safety issues that persist across multiple surveys. The most recurring problems involve resident assessment and care planning, food safety and nutrition services, and fire safety systems. While all 44 deficiencies across 6 surveys show correction dates, the repeated issues with resident safety, dietary services, and failure to properly report suspected abuse suggest ongoing operational challenges that warrant careful consideration during your visit.
Feb 5, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 13, 2025Routine12
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 26, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 21, 2024Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 14, 2023Routine13
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
El Encanto Healthcare Center
nonprofit
Ownership & Management
Owners
Industry Convalescent Hospital
Owner · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit eehc.org
Medicare data downloads
Original nursing home datasets
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