Edenbrook Omro
Strong Medicare quality ratings; families often praise friendly and compassionate frontline staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While the facility has a strong reputation for rehabilitation therapy and engaging activities, the recent reports of medical neglect and delayed response times are deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene and wound care personally.
Google Reviews
Google Reviews
15 reviews on Google“Edenbrook Omro receives highly polarized feedback, with some residents and families praising the friendly staff and engaging activities, while others report severe neglect. Multiple families have raised urgent concerns regarding chronic understaffing, delayed responses to call lights, and failures in basic wound care and medication management. Potential families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate frontline staff
- Engaging activities and music entertainment
- Effective rehabilitation therapy department
- Clean facility environment
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 4 reviewers)
- Neglect regarding hygiene and toileting assistance (mentioned by 3 reviewers)
- Inconsistent or poor wound care management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through online feedback; how does the team use resident and family input to improve daily care?
- 2We've heard great things about the music and activities here, so could you tell us more about what a typical afternoon of engagement looks like for the residents?
- 3With the focus on rehabilitation being a strength here, how does the therapy team work alongside the nursing staff to ensure smooth transitions in care?
- 4How does the nursing team manage call lights and ensure that residents receive timely assistance with personal hygiene and toileting needs?
- 5Could you walk us through your specific protocols for medication management and how you ensure accuracy and consistency for every resident?
- 6What is the process for managing wound care and specialized medical needs, and how is the progress of these treatments communicated to the family?
Personalized based on this facility's data
Key Review Excerpts
“My mother is in this place as we speak, and it is horrible to see how they treat people, leaving my mom sit outside her door for hours in a wheelchair, leaving her wait to go the bathroom till she doesn't have to anyone, overdose her on her medication to the point she has to be rushed to the hospital”
“The staff are kind and patient. They all made us feel very comfortable and worked hard setting up his plan for recovery. They answered all my questions and made me feel a real part of his recovery.”
“Omro has very caring staff and a wonderful therapy department. she also really enjoys all the activities that keeps her busy while here, especially the music entertainment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Edenbrook Omro has recurring safety and care issues, with families filing complaints that led to 7 deficiencies. Fire safety problems persist across multiple surveys, including faulty alarm systems and sprinkler maintenance. The facility also struggles with medication management and infection control. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas raises concerns about sustained compliance.
Apr 1, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 10, 2025Routine18
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 16, 2024Complaint5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 24, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have an externally vented heating system.
Jun 14, 2023Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Edenbrook Omro
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 18
Ownership & Management
Owners
Feinstein, Dan
Owner
Lifsics, Channie
Owner
Polstein, Mordechai
Owner
Stesel, Maxim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit omronursing.com
Medicare data downloads
Original nursing home datasets
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