Edenbrook of St Cloud
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 86 Google reviews
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What this means for your family
Edenbrook of St. Cloud is frequently praised for its effective physical therapy and kind, dedicated staff, making it a common choice for short-term rehab. However, families should be aware of significant, recurring reports regarding poor communication and slow response times, especially on weekends. We strongly recommend visiting in person and asking for a direct contact person for your loved one's care coordination.
Google Reviews
Google Reviews
86 reviews on Google“Edenbrook of St. Cloud receives highly polarized feedback, with many patients praising the therapy department and individual staff members for their kindness and dedication during short-term rehab. However, a significant number of families report serious concerns regarding neglect, poor communication, and slow response times to call lights, particularly on weekends. While many find the staff welcoming, others describe a facility that struggles with basic care standards and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive, and friendly nursing staff
- Strong support from specific coordinators like Rhonda
- Successful short-term rehab outcomes
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Poor communication and difficulty reaching social workers (mentioned by 4 reviewers)
- Inconsistent care and neglect of medical needs (e.g., wound care, diabetes management) (mentioned by 4 reviewers)
- Facility appearance is dated and in need of maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Since physical and occupational therapy are such strong points here, how do you ensure that progress continues once a resident transitions from rehab to long-term care?
- 3What is your current protocol for monitoring call lights to ensure that residents receive timely assistance when they need it?
- 4Given that managing chronic conditions like diabetes requires close attention, what does your process look like for coordinating care between nursing staff and external medical specialists?
- 5I understand communication with families is a priority; what is the best way for us to stay in regular contact with the social work team regarding our loved one's care plan?
- 6Could you walk us through the daily activity schedule and how you help residents stay engaged and social throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The building is a bit outdated but they are working on updates. He is so clearly well cared for and all the staff are kind and attentive.”
“The memory care side provided my dad with a year and a half of exceptional care, compassion, and comfort until he passed. The nurses and CNAs delivered outstanding care, addressing any issues promptly and professionally.”
“My husband was sent there from the hospital. He went in on a Friday and I pulled him out on Sunday... They never answered there phones, he had to wait for over an hour after he pushed the nurses call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 19 deficiencies, indicating ongoing concerns about care quality at this facility. The most recurring problems involve resident rights violations, infection control failures, and safety hazards including accident prevention. While the facility has provided correction dates for all deficiencies, persistent issues with resident dignity, proper notification of families about incidents, and basic safety protocols suggest systemic challenges that families should carefully evaluate before placement.
Jun 26, 2025Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Feb 11, 2025Complaint1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Dec 19, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 15, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 15, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Edenbrook of St Cloud
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 18
Ownership & Management
Owners
Stesel, Maxim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit edenbrookstcloud.com
Medicare data downloads
Original nursing home datasets
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