Eden Valley Care Center
Strong Medicare quality ratings; families often praise professional physical therapy team. Still worth an in-person visit.
based on 16 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation needs due to their highly-rated physical therapy and activities teams. However, families should be prepared to advocate for their loved ones regarding administrative communication, as some reviewers have experienced unprofessionalism at the front desk.
Google Reviews
Google Reviews
16 reviews analyzed“Families can expect a clean, modern facility with a highly praised physical therapy and activities team. However, there are significant concerns regarding administrative professionalism and historical issues with staffing turnover and communication.”
Quality Themes
Tap a score for detailsStrengths
- Professional physical therapy team
- Clean and well-maintained building
- Engaging activities programs
- Compassionate post-surgical care
Concerns
- Staffing instability and turnover
- Unprofessional front desk/administrative behavior
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; how do you tailor those sessions to help residents regain their independence?
- 2Since the building is known for being so clean and well-maintained, how do you ensure the resident rooms stay comfortable and personalized?
- 3What kind of daily activities or social programs do you have in place to keep residents engaged and connected with one another?
- 4How does the nursing team handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 5How do you ensure consistent communication between the care staff and family members regarding daily updates or health changes?
- 6What steps is the facility taking to ensure a stable, long-term team of caregivers is available for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Not only my care but how they cared for others. All on a high professional level. Letting patients hangout with them in the nursing station so they fealt better...less alone/scared.”
“By far the best skilled facility I've ever been to/interacted in Monterey County!!! It definitely lives up to its "5 star service" LOVE ALL THE STAFF; outstanding PT team, super amazing activities team”
“My father has been at Eden Valley a month so far, and nothing but good things to say about their staff, the facility, and the organization.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents who fell and were seriously hurt
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering inspections, with recent issues in 2024 and 2023 involving emergency response, inappropriate discharges, and mental health treatment. The facility shows recurring problems with resident assessments, care planning, and infection control across multiple years. While all deficiencies were reportedly corrected, the pattern of repeated violations in core care areas suggests ongoing quality concerns families should investigate thoroughly.
Jan 22, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 22, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Sep 26, 2023Complaint5
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 25, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 5, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure a qualified health professional conducts resident assessments.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jan 16, 2024
$34,668
Fine
Oct 2, 2023
$3,145
Fine
Sep 25, 2023
$20,378
Fine
Jul 12, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Eden Valley Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit edenvalleycare.com
Medicare data downloads
Original nursing home datasets
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