Eden Springs Nursing and Rehab Center
Strong Medicare quality ratings; families often praise effective and engaging physical therapy team. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and nursing staff, making it a strong candidate for rehabilitation needs. However, families should be aware of reported communication issues with management and potential delays in patient response times. We recommend asking specifically about their process for addressing family concerns and how they ensure consistent care during shift changes.
Google Reviews
Google Reviews
46 reviews on Google“Eden Springs Nursing and Rehab Center receives polarized feedback, with many families praising the dedicated physical therapy team and compassionate nursing staff for their personal attention. However, significant concerns exist regarding management transparency, responsiveness to patient needs, and occasional lapses in sanitary conditions or professional conduct. Families should weigh the facility's strong rehabilitation outcomes against reports of inconsistent communication and administrative friction.”
Quality Themes
Tap a score for detailsStrengths
- Effective and engaging physical therapy team
- Compassionate and supportive nursing staff
- Warm, family-oriented atmosphere
- Clear communication from specific medical providers
Concerns
- Slow response times for patient assistance (mentioned by 2 reviewers)
- Poor management communication and lack of transparency (mentioned by 3 reviewers)
- Inconsistent cleanliness and hygiene standards (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the 3/5 CMS staffing rating, could you walk me through your current process for managing call lights to ensure residents receive timely assistance?
- 2I've heard great things about your physical therapy team; how do you integrate their rehabilitation programs into the residents' daily social and activity routines?
- 3Some families have expressed a desire for more consistent updates; what is your standard protocol for keeping family members informed about changes in a resident's care plan?
- 4I noticed some feedback regarding dining experiences; what steps are you taking to improve the variety and quality of the meals served to residents?
- 5How do you maintain your facility's cleanliness standards throughout the day, especially in common areas and resident rooms?
- 6In the event of a medical emergency, what is your communication process to ensure family members are notified promptly and accurately?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was very effective at learning what was important to my mother and used those tools to make my mother’s therapy enjoyable to her.”
“The facility isn't fancy or 'state of the art' or however you'd phrase it. In my experience it's very clean and the food is good (according to my Mom).”
“M-I-L had to potty took them 45 minutes to come and only came because I went to their nurse station and interrupted their gossip session of another employees living sit”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 8 of 15 total violations across recent surveys. The most recurring issues involve environmental cleanliness and safety, infection control, and fire safety systems. While all deficiencies show correction dates from the provider, the ongoing nature of family complaints about basic environmental conditions and care quality warrants careful consideration during any visit.
Nov 7, 2024Complaint1
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Feb 28, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 19, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 3, 2023Complaint1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Sep 5, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 16, 2023Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Jan 22, 2024
$10,256
Fine
Jan 8, 2024
$2,659
Fine
Jan 2, 2024
$2,098
Fine
Dec 11, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Eden Springs Nursing and Rehab Center
for profit
Ownership & Management
Owners
Hernando, Gladys
Owner
Antonacci, Nick
Owner
Hernando, Jorge
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit edenspringsrehab.com
Medicare data downloads
Original nursing home datasets
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