Eatonton Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
Above average in GA · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
The facility appears to have undergone significant positive changes under new leadership in 2025, with many families now reporting attentive care and a cleaner environment. However, because of serious historical concerns regarding hygiene and neglect, we strongly recommend requesting a tour and speaking directly with the current Director of Nursing to ensure these improvements are consistent.
Google Reviews
Google Reviews
23 reviews on Google“Eatonton Health and Rehabilitation receives highly polarized feedback, with recent reviews highlighting significant improvements in staff attentiveness and facility cleanliness under new management. However, historical reports of neglect, poor hygiene, and unprofessionalism suggest that experiences may vary significantly depending on the specific care team and time period. Families should carefully weigh recent positive testimonials against past reports of serious sanitary and care-related failures.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Effective rehabilitation therapy services
- Visible and accessible administrative leadership
- Clean and welcoming environment (recent reports)
Concerns
- Facility cleanliness and hygiene issues (mentioned by 3 reviewers)
- Inconsistent quality of patient care and neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has been actively responding to feedback online; how does that commitment to communication translate into how you address family concerns or suggestions in person?
- 2With the current staffing levels, what specific systems are in place to ensure that residents receive consistent, personalized attention throughout the day and night?
- 3I've read some mixed feedback regarding facility hygiene; could you walk me through your current cleaning protocols and how you maintain a sanitary environment for the residents?
- 4Given the recent state health inspections, what specific improvements or changes has the leadership team implemented to address those findings?
- 5What does a typical daily schedule look like for residents here, and how do you encourage participation in activities to keep everyone engaged and active?
- 6In the event of a medical emergency, what is the immediate protocol for contacting family members and coordinating care with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My aunt was admitted last fall, and did good, therapy was great for her and went home real quick. She had a fall recently, and only wanted to return back to them. Staff has been kind, and very attentive to her needs.”
“The staff are very concerned about their patients and very sweet ,caring and I don't smell any urine in this Nursing home as I have experience in the past!”
“My mother spent about a month here and they were great! Attentive to her needs, and kind to her and us. Administration checks on patients regularly as well, and fills in as needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 20 federal deficiencies across two surveys, with one complaint from families regarding accommodation of resident needs and preferences. The most frequent issues involve resident rights, care planning, medication management, and safety concerns including fire/smoke barriers. While all deficiencies show correction dates, problems persist across multiple surveys in areas like care planning and resident rights, suggesting ongoing challenges with fundamental care practices.
Jun 26, 2025Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 28, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Install proper backup exit lighting.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 28, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Eatonton Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 30 of 48
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit eatontonhealth.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.