Eastside Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in IL · Below recommended RN staffing
What this means for your family
Eastside Health and Rehabilitation Center is highly regarded for its compassionate, long-term care and strong communication with families. Given the consistent praise for their nursing and administrative teams, this facility is a strong candidate for those prioritizing a supportive and clean environment.
Google Reviews
Google Reviews
69 reviews on Google“Eastside Health and Rehabilitation Center receives overwhelmingly positive feedback from families who describe a warm, family-like environment where staff members are deeply invested in resident care. Reviewers frequently highlight the facility's cleanliness, the professionalism of the nursing and administrative teams, and the compassionate, personalized attention provided to long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Clean and well-maintained facility
- Strong communication with family members
- Professional and involved management team
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels noted in your CMS reports, what specific measures are in place to ensure residents receive consistent, one-on-one attention throughout the day?
- 2I noticed the facility has a very high Google rating despite some lower CMS metrics; how do you bridge that gap to ensure the quality of care remains high for every resident?
- 3With four recent state violations on record, could you walk me through the steps the management team has taken to address those specific concerns and prevent them from recurring?
- 4Many families praise the warmth and attentiveness of your nursing staff; how do you maintain that level of compassionate care while managing a full capacity of 92 residents?
- 5What does a typical daily activity schedule look like for residents who are looking to stay active and engaged within the community?
- 6In the event of a sudden medical emergency, what is your protocol for stabilizing a resident and communicating that information to family members in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“If I ever had a concern, I was able to communicate that and know it would be taken care of. Even when my dad needed help with every area, I knew that he was well taken care of when I was not able to be there.”
“He couldn't feed himself, communicate or reposition himself. He never had any skin breakdown. His nutritional needs were covered well by dietary.”
“Leigh is the best at managing the many requests she gets all the time. She is responsive to all questions and concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with registered nurse staffing deficiencies appearing in three separate surveys, including one triggered by a family complaint, indicating persistent understaffing issues. The most recurring problems involve nursing coverage, safety hazards, and infection control, with families having filed complaints about physical restraint use and medication management. While all deficiencies show correction dates, the repeated nursing staffing violations suggest ongoing challenges with maintaining adequate care supervision.
Jun 6, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 2, 2024Routine4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 8, 2024Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jun 9, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 13, 2023Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Eastside Health and Rehabilitation Center
for profit
Chain Affiliation
Petersen Health Care
12 facilities nationwide
Chain avg rating: 1.6/5 · Rank 4 of 13
Ownership & Management
Owners
Petersen, Mark
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.