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Nursing HomeMedicaid Investigative

Eastport Memorial Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

23 Boynton Street, Eastport, ME 0463126 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 6 Google reviews

5
4
3
2
1
Eastport Memorial Nursing Home Nursing Home in Eastport, ME — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 12.0)

Below average in ME · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

While the limited feedback suggests that staff are friendly and residents are well-cared for, the lack of detailed reviews makes it difficult to form a comprehensive picture. We recommend scheduling an in-person tour to observe staff-resident interactions and asking specific questions about daily routines and communication protocols.

Google Reviews

Google Reviews

6 reviews on Google
Eastport Memorial Nursing Home receives limited descriptive feedback, but the few comments available highlight a friendly and efficient staff. Families note that residents appear happy and well-cared for during visits, though the lack of detailed reviews makes it difficult to assess the facility's performance across all operational areas.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Friendly and efficient staff
  • Residents appear happy and well-cared for

Rating Trends

Tap a year to see what changed

2343.02017(1)5.02019(1)3.02020(2)4.02021(2)5.02024(1)5.02025(1)

Distribution · 8 analyzed

5
3
4
2
3
3
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that Eastport Memorial has 15 recent state violations, what specific steps has the leadership team taken over the past year to address these findings and improve compliance?
  • 2With a 2-star CMS health inspection rating, how does the facility ensure consistent oversight and quality control during daily operations?
  • 3I noticed the facility has a smaller capacity of 26 residents; how does this intimate environment influence the way your staff provides personalized care compared to larger nursing homes?
  • 4Your staff received wonderful praise in recent reviews for being friendly and efficient; how do you maintain that high level of staff morale and retention?
  • 5What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially connected within the home?
  • 6Since the facility has a 4-star staffing rating, how are your care teams structured to ensure that residents receive prompt attention during both daytime and overnight hours?

Personalized based on this facility's data


Key Review Excerpts

Came to visit friend, who Is well taken care of by the wonderful, friendly, efficient staff here.

Visitor/Friend · 2024★★★★★

I have a family member living at this facility and she look happy all the time and looks like the caregivers love her and shows that have good care.

Long-term resident's family · 2019★★★★★
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
4.26hrs
OK
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.0%
Better than Avg
Here
19.0%
US
19.4%
ME
29.2%
Washington
20.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
14.4%
ME
25.3%
Washington
14.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.3%
Mixed vs Avgs
Here
18.3%
US
15.3%
ME
26.9%
Washington
15.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
15.5%
ME
20.6%
Washington
16.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.9%
Better than Avg
Here
12.9%
US
19.5%
ME
17.3%
Washington
19.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
93.4%
ME
91.4%
Washington
94.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Above state avg (11.3)
8 complaint-triggered

Families filed 8 complaint reports against this facility, highlighting ongoing safety concerns including uncorrected accident hazards and equipment defects as of the most recent inspections. The facility shows recurring problems with resident safety and accident prevention, care planning, and fire safety systems across multiple surveys. While most issues have correction plans in place, two serious safety deficiencies from recent complaints remain uncorrected.

Feb 11, 2026Routine
13
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0940Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Jan 27, 2026Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Jul 1, 2025Complaint
1
0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

Jun 23, 2025Complaint
2
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 29, 2025Routine
23
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Oct 7, 2024Complaint
1
0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eastport Memorial Nursing Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Mattheson, SandraW-2 Managing EmployeeWood, JohnW-2 Managing EmployeeBrown, ChristopherManagerDeschene, CamelaManagerDougherty, RhodaManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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