Eastland Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (60%)
Bottom 25% in OH · Below recommended RN staffing · Worst in GARDEN HEALTHCARE GROUP chain · $303,582 in fines
What this means for your family
Given the severe allegations regarding patient hygiene and the difficulty in reaching staff by phone, we strongly recommend conducting an unannounced visit to observe care standards firsthand. Families should also be prepared to monitor billing statements closely, as multiple reviewers have flagged financial concerns.
Google Reviews
Google Reviews
5 reviews on Google“Eastland Rehabilitation and Nursing Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding patient hygiene and communication responsiveness. While some families report feeling supported and informed, others describe distressing experiences involving neglect and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Supportive and nurturing staff
- Proactive communication with families
- Compassionate care for long-term residents
Concerns
- Poor patient hygiene and neglect
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 1-star staffing rating; how do you ensure that residents receive consistent, hands-on attention throughout the day and night?
- 2Cleanliness is very important to our family; could you walk us through your current cleaning protocols and how you ensure rooms are maintained to a high standard?
- 3We have heard that reaching staff by phone can sometimes be a challenge; what is the most reliable way for family members to get updates or reach a nurse directly?
- 4Given the recent health inspection findings, what specific steps has the leadership team taken to improve care quality and address those regulatory concerns?
- 5I see that you have responded to some family feedback online; how do you typically incorporate family input to improve the daily life and care experience for residents?
- 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active?
Personalized based on this facility's data
Key Review Excerpts
“The employees dont care for the patients. They will leave your loved one rotting on the bed in their own feces instead of taking care of them.”
“I love this felicity, the staff is so caring and nurturing to my grandmother. They are so supportive and always keep us in the loop with her car.”
“Tried calling for the last 20 minutes get through and then they disconnect me and it's really aggravating”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring deficiencies in wound care, infection control, and abuse reporting, with 24 complaint-triggered violations where families filed reports about care problems. Issues with pressure ulcer prevention, infection control programs, and proper reporting of suspected abuse/neglect appear repeatedly across multiple surveys. While all violations show correction dates, the persistent nature of core care problems, especially wound care issues spanning from 2023 to 2025, suggests systemic challenges that warrant careful evaluation during any visit.
Oct 14, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 28, 2025Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 29, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 23, 2024Complaint6
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 9, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Federal Penalties
Fine
May 28, 2025
$54,704
Fine
Dec 5, 2023
$152,005
Fine
Jul 18, 2023
$29,835
Ownership & Operations
Who Operates This Facility
Eastland Rehabilitation and Nursing Center
for profit
Chain Affiliation
Garden Healthcare Group
6 facilities nationwide
Chain avg rating: 2.2/5 · Rank 2 of 6 (Worst)
Ownership & Management
Owners
Feuer, Samuel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit eastlandhcc.com
Medicare data downloads
Original nursing home datasets
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