Eastcastle Pl Bradford Ter Conv Ctr
Strong Medicare quality ratings; families often praise warm, attentive, and professional staff. Still worth an in-person visit.
based on 76 Google reviews

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What this means for your family
Eastcastle Place is highly regarded for its active, community-focused environment and quality rehab services. While most families are very satisfied, we recommend verifying the current communication protocols with the front desk, as a few reviewers have noted occasional difficulties reaching staff by phone.
Google Reviews
Google Reviews
76 reviews on Google“Eastcastle Place is a highly regarded senior living community that receives consistent praise for its friendly, professional staff and vibrant, walkable location near Lake Park. While the vast majority of residents and their families report excellent experiences with independent living and rehab services, a small number of reviewers have raised concerns regarding communication lapses and occasional responsiveness issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Excellent location with walkable access to shops and parks
- High-quality physical and occupational therapy
- Strong sense of community and resident engagement
- Well-maintained, clean facilities
Concerns
- Communication and responsiveness issues with front desk or nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's excellent location near local shops and parks, what kind of outings or resident-led excursions do you organize to take advantage of the neighborhood?
- 2I noticed you are very active in responding to feedback online; what is the best way for family members to communicate with the nursing team to ensure we stay updated on our loved one's care?
- 3With your high ratings for physical and occupational therapy, how do you integrate these sessions into a resident's daily routine to keep them active and engaged?
- 4Since you have a smaller community of 40 residents, how do you foster that sense of connection and ensure every resident feels included in the daily social life?
- 5Regarding the recent state violations, could you share what steps the team has taken to address those specific areas and prevent them from recurring?
- 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and keeping the family informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The 4th floor (Hospice) where my mother was located was clean, quiet and didn't smell like most nursing homes. The staff is attentive and compassionate everyday, not just those days I visited my mother.”
“My mother Dolores spent the last 18 months of her life in the Memory Care Community at Eastcastle Place, and she loved living there. She would always perk up when one of the Nurses or CNAs entered her room to take vital signs or administer medicine, and engage them in lighthearted banter.”
“The physical therapy and it staff are excellent. The nursing and CNA staff are very good.. the accommodations are excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility had significant issues in May 2022 with 19 deficiencies across multiple care areas, followed by ongoing problems. The most recurring issues involve resident rights and safety protections, fire safety systems, and quality of care including pressure ulcer prevention and accident hazards. While all deficiencies show correction dates, the facility received one complaint-triggered citation in 2025 regarding failure to properly report suspected abuse or neglect, indicating families have filed concerns about resident protection.
Feb 18, 2026Routine16
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 27, 2024Routine10
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 19, 2022Routine19
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,545
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,235
Fine
Sep 18, 2023
$10,586
Fine
Aug 14, 2023
$2,823
Fine
Jul 24, 2023
$6,351
Ownership & Operations
Who Operates This Facility
Eastcastle Pl Bradford Ter Conv Ctr
nonprofit
Chain Affiliation
Life Care Services
45 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit eastcastleplace.com
Medicare data downloads
Original nursing home datasets
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