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Nursing HomeMedicaid

Eastcastle Pl Bradford Ter Conv Ctr

Strong Medicare quality ratings; families often praise warm, attentive, and professional staff. Still worth an in-person visit.

2505 E Bradford Ave, Northpoint · Milwaukee, WI 5321140 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 76 Google reviews

5
4
3
2
1
Eastcastle Pl Bradford Ter Conv Ctr Nursing Home in Milwaukee, WI — Street View
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What this means for your family

Eastcastle Place is highly regarded for its active, community-focused environment and quality rehab services. While most families are very satisfied, we recommend verifying the current communication protocols with the front desk, as a few reviewers have noted occasional difficulties reaching staff by phone.

Google Reviews

Google Reviews

76 reviews on Google
Eastcastle Place is a highly regarded senior living community that receives consistent praise for its friendly, professional staff and vibrant, walkable location near Lake Park. While the vast majority of residents and their families report excellent experiences with independent living and rehab services, a small number of reviewers have raised concerns regarding communication lapses and occasional responsiveness issues.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities9.0Meds7.0Memory9.0Comms6.0ValueN/A

Strengths

  • Warm, attentive, and professional staff
  • Excellent location with walkable access to shops and parks
  • High-quality physical and occupational therapy
  • Strong sense of community and resident engagement
  • Well-maintained, clean facilities

Concerns

  • Communication and responsiveness issues with front desk or nursing staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)3.04.0'21(6)5.04.2'23(5)5.04.6'25(22)5.0'26(8)

Distribution · 71 analyzed

5
64
4
1
3
1
2
0
1
5

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's excellent location near local shops and parks, what kind of outings or resident-led excursions do you organize to take advantage of the neighborhood?
  • 2I noticed you are very active in responding to feedback online; what is the best way for family members to communicate with the nursing team to ensure we stay updated on our loved one's care?
  • 3With your high ratings for physical and occupational therapy, how do you integrate these sessions into a resident's daily routine to keep them active and engaged?
  • 4Since you have a smaller community of 40 residents, how do you foster that sense of connection and ensure every resident feels included in the daily social life?
  • 5Regarding the recent state violations, could you share what steps the team has taken to address those specific areas and prevent them from recurring?
  • 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and keeping the family informed in real-time?

Personalized based on this facility's data


Key Review Excerpts

The 4th floor (Hospice) where my mother was located was clean, quiet and didn't smell like most nursing homes. The staff is attentive and compassionate everyday, not just those days I visited my mother.

Hospice family member · 2021★★★★★

My mother Dolores spent the last 18 months of her life in the Memory Care Community at Eastcastle Place, and she loved living there. She would always perk up when one of the Nurses or CNAs entered her room to take vital signs or administer medicine, and engage them in lighthearted banter.

Memory care family member · 2024★★★★★

The physical therapy and it staff are excellent. The nursing and CNA staff are very good.. the accommodations are excellent.

Rehab patient · 2025★★★★★
Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
4.91hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
19.4%
WI
25.0%
Milwaukee
26.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
14.4%
WI
16.7%
Milwaukee
15.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
19.5%
WI
16.8%
Milwaukee
14.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
WI
5.2%
Milwaukee
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
15.4%
WI
15.9%
Milwaukee
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
WI
95.6%
Milwaukee
90.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
WI
82.2%
Milwaukee
72.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
WI
86.6%
Milwaukee
76.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
WI
1.3%
Milwaukee
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
16penalties
Above state avg (9.8)
1 complaint-triggered
$99,452 in fines

This facility had significant issues in May 2022 with 19 deficiencies across multiple care areas, followed by ongoing problems. The most recurring issues involve resident rights and safety protections, fire safety systems, and quality of care including pressure ulcer prevention and accident hazards. While all deficiencies show correction dates, the facility received one complaint-triggered citation in 2025 regarding failure to properly report suspected abuse or neglect, indicating families have filed concerns about resident protection.

Feb 18, 2026Routine
16
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 15, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 27, 2024Routine
10
0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

May 19, 2022Routine
19
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

Feb 20, 2024

$4,938

Fine

Feb 12, 2024

$4,938

Fine

Jan 22, 2024

$14,814

Fine

Jan 8, 2024

$4,938

Fine

Jan 2, 2024

$4,587

Fine

Dec 11, 2023

$13,762

Fine

Nov 20, 2023

$4,587

Fine

Nov 13, 2023

$4,587

Fine

Nov 6, 2023

$4,587

Fine

Oct 30, 2023

$4,587

Fine

Oct 23, 2023

$4,545

Fine

Oct 17, 2023

$4,587

Fine

Oct 10, 2023

$4,235

Fine

Sep 18, 2023

$10,586

Fine

Aug 14, 2023

$2,823

Fine

Jul 24, 2023

$6,351

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eastcastle Pl Bradford Ter Conv Ctr

Organization Type

nonprofit

Chain Affiliation

Chain Name

Life Care Services

Chain Size

45 facilities nationwide

Ownership & Management

Key personnel

Bremer Bank National Association5% or Greater Mortgage InterestOld National Bank5% or Greater Mortgage InterestBremer Bank National Association5% or Greater Security InterestOld National Bank5% or Greater Security InterestHarris, BrookeManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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