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Nursing HomeMedicaid

East Side Nursing Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

62 Prospect St, Warsaw, NY 1456980 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 57 Google reviews

5
4
3
2
1
East Side Nursing Home Nursing Home in Warsaw, NY — Street View
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What this means for your family

This facility is highly regarded for its rehab therapy and compassionate staff during daytime hours. However, families should be aware of consistent reports regarding inadequate staffing levels during the night shift and should inquire specifically about how the facility ensures timely response to call buttons after midnight.

Google Reviews

Google Reviews

57 reviews analyzed
East Side Nursing Home receives polarized feedback, with many families praising the warm, attentive staff and the facility's small-town, family-like atmosphere. However, several residents and family members have raised serious concerns regarding inadequate overnight staffing, poor food quality, and inconsistent hygiene standards. While many report a positive experience with rehab and general care, the recurring complaints about neglect during night shifts and dietary issues suggest significant variability in the quality of care provided.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean6.0Activities8.0MedsN/AMemory6.0Comms5.0ValueN/A

Strengths

  • Warm, attentive nursing and aide staff
  • Small, family-like atmosphere
  • Effective rehab therapy programs
  • Clean and well-maintained common areas

Concerns

  • Significant understaffing and slow response times during overnight shifts (mentioned by 3 reviewers)
  • Poor food quality, including cold, inedible, and unhealthy meals (mentioned by 3 reviewers)
  • Inconsistent hygiene and infrequent bathing/showering (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'20(1)'22(18)'24(7)'26(2)

Distribution

5
43
4
8
3
0
2
2
1
4

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that the facility has a smaller, family-like atmosphere, how do you ensure that residents receive consistent attention and timely assistance during the overnight hours?
  • 2I noticed that dining is an area you are looking to improve; could you walk me through how you are currently addressing feedback regarding meal quality and nutritional variety?
  • 3With your current staffing levels, what specific protocols are in place to ensure that residents receive regular, scheduled assistance with personal hygiene and bathing?
  • 4I see that you engage with some feedback online; how do you use input from families to adjust your daily care routines or improve the resident experience?
  • 5Since your rehab therapy programs are a noted strength, how do you integrate those therapeutic goals into the daily life and activities of residents who aren't in active therapy?
  • 6What is your facility's specific process for monitoring residents' health needs overnight, and how quickly can a family expect a response if an urgent medical concern arises?

Personalized based on this facility's data


Key Review Excerpts

The staff at Eastside are all heart. I have always found them to be loving and caring and very professional. While you might find some shortcomings with the building/equipment, overall it is a pleasant environment.

Long-term resident's family · 2022★★★★

I have been to east side 2 times for rehab now in the past few years- I can truly tell you that the staff really care! They went above and beyond with everything- got my foot better so i could walk and get back home.

Rehab patient · 2025★★★★

Overnight is a nightmare. After midnight no aides show up until after an hour if at all when you press the call button. I can not walk. Therefore, I am totally bed ridden.

Long-term resident · 2024★★☆☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
2.66hrs
65%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

2

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
12.1%
NY
18.9%
Wyoming
6.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.2%
Mixed vs Avgs
Here
15.2%
US
19.5%
NY
13.3%
Wyoming
30.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
14.4%
NY
14.8%
Wyoming
18.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.4%
NY
13.8%
Wyoming
15.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
NY
13.8%
Wyoming
14.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.6%
Mixed vs Avgs
Here
20.6%
US
19.4%
NY
20.2%
Wyoming
27.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.4%
Better than Avg
Here
85.4%
US
81.8%
NY
77.0%
Wyoming
65.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.4%
Mixed vs Avgs
Here
75.4%
US
79.7%
NY
78.8%
Wyoming
61.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Wyoming
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
3penalties
Well below state avg (7.6)
3 complaint-triggered
$8,990 in fines

East Side Nursing Home shows recurring issues in several key areas over four years. The facility has had problems with resident protection and abuse prevention, quality of care including wound care, and resident rights including family notification. One complaint was filed regarding resident protection. Most deficiencies were corrected with facility-provided dates, though building-related issues persist across multiple surveys.

Feb 9, 2026Complaint
2
0689Severe

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Nov 20, 2023Routine
5
0161Moderate

Construction Deficiencies

Use approved construction type or materials.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 2, 2023Complaint
1
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 28, 2022Routine
7
0161Moderate

Construction Deficiencies

Use approved construction type or materials.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0713MinorCorrected

Nursing and Physician Services Deficiencies

Provide or arrange emergency care by a doctor 24 hours a day.

May 29, 2019Routine
4
0161Moderate

Construction Deficiencies

Use approved construction type or materials.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0916MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Federal Penalties

Fine

Feb 9, 2026

$21,645

Fine

Jan 8, 2024

$2,659

Fine

Jan 2, 2024

$2,098

Fine

Dec 11, 2023

$4,233

Ownership & Operations

Who Operates This Facility

Owner / Operator

East Side Nursing Home

Organization Type

for profit

Ownership & Management

Owners

Cme Jm Opco Holdings LLC

Owner · Organization

100%

Brown, Avrohom

Owner (parent company)

30%

Farkas, Jennifer

Owner (parent company)

45%

Gibber, Eliezer

Owner (parent company)

15%

Lebovics, Michael

Owner (parent company)

10%

Key personnel

Brown, AvrohomOfficer / DirectorAjb LLCManagerAbbasey, SalmanManagerBrown, AvrohomManagerMarotta, JamesManager
Source: Medicare provider data

Contact

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References & Resources

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