East Cobb Center for Nursing and Healing LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 280 Google reviews
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What this means for your family
While the facility is praised for its clean environment and effective rehab therapy, there is a recurring pattern of understaffing that leads to delayed response times for basic patient needs. When touring, we strongly recommend asking for a specific plan on how call-light response times are monitored and how the facility ensures hygiene for non-ambulatory residents.
Google Reviews
Google Reviews
280 reviews on Google“East Cobb Center for Nursing and Healing receives polarized feedback, with many families praising the facility for its cleanliness, secure entry system, and friendly, attentive staff. However, a significant number of reviewers report critical issues regarding understaffing, specifically noting long wait times for call buttons and poor hygiene management. While many visitors find the environment welcoming and professional, others describe a distressing experience involving neglect and inadequate communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Efficient and secure visitor check-in system
- Friendly and professional front desk staff
- Effective physical and occupational therapy programs
Concerns
- Significant delays in responding to call lights/patient assistance (mentioned by 7 reviewers)
- Poor hygiene and reports of residents left in soiled diapers (mentioned by 5 reviewers)
- Unpleasant odors (urine) in hallways (mentioned by 4 reviewers)
- Poor food quality and limited dietary management (mentioned by 4 reviewers)
- Understaffing leading to neglect (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; what specific protocols do you have in place to ensure the hallways and resident rooms stay fresh and odor-free?
- 2Since we know how important timely care is, how does the nursing team manage call lights during the busier shifts to ensure no resident is left waiting?
- 3How does the dietary team work with families to manage specific nutritional needs or special diets for residents?
- 4We noticed the front desk staff is very professional and welcoming; how does that level of communication extend to the nursing staff when we have updates about our loved one?
- 5Can you tell us more about the physical and occupational therapy programs and how they help residents stay active?
- 6What is the process for medication management, and how do you ensure accuracy and communication with the family regarding any changes?
Personalized based on this facility's data
Key Review Excerpts
“If you turn on call light for assistance, it can take anywhere from 45 minutes to hours before anyone comes. I literally laid in my own puke for over 45 minutes one day.”
“The staff was patient, competent and caring especially his nurse Kimberly.”
“The only reason why I’m not giving it a five honestly the hallways Smell like urine odor. Now I do have a bionic nose. My mom‘s room is completely fine no bad smell And actually, I’m having to bring my mom food because she says the food is terrible”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 17 deficiencies across three surveys with no complaint-triggered violations, suggesting routine regulatory issues rather than serious resident harm. The most recurring problems involve care planning and assessment, fire safety systems, and quality of care. All deficiencies have been corrected by the facility, indicating responsiveness to regulatory findings and ongoing compliance efforts.
Aug 21, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 26, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
East Cobb Center for Nursing and Healing LLC
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 18 (Best)
Ownership & Management
Owners
Pmga2 Holdco LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
280 reviews from families & visitors
Official Website
Visit eastcobbnursing.com
Medicare data downloads
Original nursing home datasets
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