Eagle Pointe Skilled Nursing & Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
Eagle Pointe is frequently praised for its engaging activities and supportive staff, making it a strong candidate for those prioritizing social interaction. However, given reports of unprofessional communication and conduct, we recommend visiting during different times of the day to observe staff interactions firsthand and asking specifically about their training regarding resident dignity and professional standards.
Google Reviews
Google Reviews
25 reviews on Google“Eagle Pointe Skilled Nursing & Rehab is frequently praised by families for its compassionate, family-like atmosphere and active social environment. While many reviewers highlight the kindness of the nursing and activities staff, the facility has faced serious allegations regarding professional conduct and communication. Families should weigh the positive reports of resident engagement against concerns regarding staff professionalism and sensitivity.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Active and engaging activities department
- Supportive and helpful social work team
- Welcoming, family-like atmosphere
Concerns
- Unprofessional staff conduct and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the family-like atmosphere here; how do you involve families in the daily life of the residents?
- 2The activities department seems very engaging; could you tell us more about the types of social events or outings planned for the month?
- 3With the nursing team being so highly regarded for their compassion, how do you ensure that communication between the nurses and family members remains clear and professional?
- 4In terms of medical care, what is the protocol for handling urgent medical needs or emergencies during the overnight hours?
- 5Since we noticed the facility is very responsive to feedback, how does the management team use resident or family suggestions to improve daily operations?
- 6How do you ensure that the social work team is able to provide consistent support for residents as they transition into skilled nursing care?
Personalized based on this facility's data
Key Review Excerpts
“The transition to Eagle Pointe was so smooth and easy. Laura the social worker took care of everything.”
“Everyone was so happy to help and support us through the transition: answering all questions and offering assistance however and whenever they could.”
“This nursing home treated my grandfather, Ray Johnson like family. They allowed our family to be a huge part of his time there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 42 deficiencies across 5 surveys, including families filing complaints that led to findings about medication errors and food safety. The main problem areas are fire safety systems (recurring smoke barriers and sprinkler issues), medication management, and nutrition services. While all deficiencies show correction dates, the facility has struggled with basic safety systems across multiple years, suggesting ongoing operational challenges that families should carefully evaluate.
Apr 30, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Apr 8, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 20, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Mar 26, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 10, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 13, 2022Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Eagle Pointe Skilled Nursing & Rehab
for profit
Chain Affiliation
Aom Healthcare
20 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Pointe Woods Investment LLC
Owner · Organization
Goldstein, Jeffrey
Owner (parent company)
Sherman, Alexander
Owner (parent company)
Sherman, Samuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit eaglepointerehab.com
Medicare data downloads
Original nursing home datasets
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