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Nursing HomeMedicaid Top Rated

Durgin Pines

Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.

9 Lewis Rd, Kittery, ME 0390481 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 29 Google reviews

5
4
3
2
1
Durgin Pines Nursing Home in Kittery, ME — Street View
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What this means for your family

While many families report positive experiences with the daily care and activity programs, there are severe allegations regarding medical oversight and communication. We strongly recommend that you conduct an in-person visit, ask for their specific protocols regarding emergency medical transport, and observe how staff interact with residents during off-peak hours.

Google Reviews

Google Reviews

29 reviews on Google
Durgin Pines receives a wide range of feedback, with many families praising the compassionate staff, clean environment, and engaging activity programs. However, there are serious, high-severity allegations regarding medical negligence, poor communication, and safety incidents involving resident transport. Families considering this facility should weigh the positive reports of daily care against these significant concerns regarding transparency and emergency response.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Clean and inviting facility environment
  • Active social and event calendar
  • Effective rehabilitation services

Concerns

  • Serious medical negligence and failure to provide care (mentioned by 2 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(2)'22(2)'24(1)'26(4)

Distribution · 31 analyzed

5
20
4
2
3
2
2
3
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how clean and inviting the facility is; what are some of the favorite social events or activities currently on your calendar for residents?
  • 2With such a high CMS health inspection rating, what specific protocols do you have in place to ensure medication management is handled with absolute precision?
  • 3How does the nursing team communicate important health updates or changes in condition to family members to ensure we are always kept in the loop?
  • 4In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
  • 5We are so impressed by the reputation of your rehabilitation services; could you tell us more about how the therapy team works with residents to meet their mobility goals?
  • 6What steps does the facility take to ensure that the high standard of compassionate care mentioned by your staff is consistently maintained during busy shifts?

Personalized based on this facility's data


Key Review Excerpts

The staff, from the administrators to the care givers, are truly amazing! They are all super friendly, patient, and welcoming to my mother and our family.

Rehab patient's family · 2018★★★★★

The staff does a wonderful job including the CNAs who in my opinion are the unsung heroes. They do the most intimate and necessary care and they do it competently and cheerfully every time.

Rehab patient · 2024★★★★★

My father was briefly in Durgin Pine. They denied him food, medical interventions and a medication that he was physically dependent upon. He went into withdrawals, was screaming in pain and fear, begging me to get him care.

Long-term resident's family · 2025☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.95hrs
OK
Registered nurses for medical care
Total Nursing
3.97hrs
97%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
15.3%
ME
26.9%
York
18.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
14.4%
ME
25.3%
York
20.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
19.5%
ME
17.3%
York
19.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
ME
11.2%
York
7.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.5%
Worse than Avg
Here
83.5%
US
93.4%
ME
91.4%
York
91.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.8%
Mixed vs Avgs
Here
24.8%
US
19.4%
ME
29.2%
York
24.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.2%
Worse than Avg
Here
56.2%
US
79.7%
ME
74.5%
York
74.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.1%
Mixed vs Avgs
Here
80.1%
US
81.8%
ME
71.7%
York
75.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
ME
1.3%
York
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
2penalties
Well below state avg (11.3)
2 complaint-triggered
$14,434 in fines

Durgin Pines has a pattern of recurring fire safety and building maintenance deficiencies across multiple surveys, with families filing complaints about accident prevention and equipment safety in 2024. The facility shows persistent issues with care planning, fire safety systems, and food handling that have appeared repeatedly from 2021 through 2025, though all violations have been corrected according to state records.

Mar 12, 2025Routine
14
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0211Minimal · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Apr 2, 2024Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Dec 22, 2023Routine
8
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 22, 2021Routine
4
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Feb 20, 2024

$4,178

Fine

Jan 30, 2024

$10,256

Ownership & Operations

Who Operates This Facility

Owner / Operator

Durgin Pines

Organization Type

for profit

Ownership & Management

Owners

Hogan, Joseph

Owner

100%

Key personnel

Belhumeur, MichelleOfficer / DirectorFeld, JuliaOfficer / DirectorContinuum Home ServicesManagerStraznitskas, RobertManager
Source: Medicare provider data

Contact

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References & Resources

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