Durgin Pines
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 29 Google reviews

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What this means for your family
While many families report positive experiences with the daily care and activity programs, there are severe allegations regarding medical oversight and communication. We strongly recommend that you conduct an in-person visit, ask for their specific protocols regarding emergency medical transport, and observe how staff interact with residents during off-peak hours.
Google Reviews
Google Reviews
29 reviews on Google“Durgin Pines receives a wide range of feedback, with many families praising the compassionate staff, clean environment, and engaging activity programs. However, there are serious, high-severity allegations regarding medical negligence, poor communication, and safety incidents involving resident transport. Families considering this facility should weigh the positive reports of daily care against these significant concerns regarding transparency and emergency response.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and inviting facility environment
- Active social and event calendar
- Effective rehabilitation services
Concerns
- Serious medical negligence and failure to provide care (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and inviting the facility is; what are some of the favorite social events or activities currently on your calendar for residents?
- 2With such a high CMS health inspection rating, what specific protocols do you have in place to ensure medication management is handled with absolute precision?
- 3How does the nursing team communicate important health updates or changes in condition to family members to ensure we are always kept in the loop?
- 4In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
- 5We are so impressed by the reputation of your rehabilitation services; could you tell us more about how the therapy team works with residents to meet their mobility goals?
- 6What steps does the facility take to ensure that the high standard of compassionate care mentioned by your staff is consistently maintained during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff, from the administrators to the care givers, are truly amazing! They are all super friendly, patient, and welcoming to my mother and our family.”
“The staff does a wonderful job including the CNAs who in my opinion are the unsung heroes. They do the most intimate and necessary care and they do it competently and cheerfully every time.”
“My father was briefly in Durgin Pine. They denied him food, medical interventions and a medication that he was physically dependent upon. He went into withdrawals, was screaming in pain and fear, begging me to get him care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Durgin Pines has a pattern of recurring fire safety and building maintenance deficiencies across multiple surveys, with families filing complaints about accident prevention and equipment safety in 2024. The facility shows persistent issues with care planning, fire safety systems, and food handling that have appeared repeatedly from 2021 through 2025, though all violations have been corrected according to state records.
Mar 12, 2025Routine14
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 2, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 22, 2023Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 22, 2021Routine4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 20, 2024
$4,178
Fine
Jan 30, 2024
$10,256
Ownership & Operations
Who Operates This Facility
Durgin Pines
for profit
Ownership & Management
Owners
Hogan, Joseph
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit durginpines.com
Medicare data downloads
Original nursing home datasets
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