Driftwood Healthcare Center - Hayward
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
Watch Driftwood Healthcare Center - Hayward
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $30,958 in fines
What this means for your family
This facility has a deeply concerning history of reported medical neglect, specifically regarding the development of pressure ulcers and failure to follow medical protocols. If you choose this facility, you must implement rigorous daily monitoring and consider installing cameras to ensure your loved one's basic needs and medical orders are being met.
Google Reviews
Google Reviews
20 reviews on Google“Families should exercise extreme caution, as multiple reviewers report severe medical neglect, including the development of stage 4 bed sores and failure to follow physician instructions. While one reviewer noted a positive initial tour, the prevailing reports involve critical issues with patient safety, lack of communication, and inadequate staffing.”
Quality Themes
Tap a score for detailsStrengths
- Respectful initial tours
- Clean facility appearance during tours
Concerns
- Severe medical neglect and development of bed sores (mentioned by 2 reviewers)
- Inadequate staffing and lack of responsiveness to call lights (mentioned by 2 reviewers)
- Failure to follow doctor's orders or medical instructions (mentioned by 2 reviewers)
- Unprofessional communication from social workers and staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We noticed the facility looks very well-maintained and clean during our walk-through; what is your routine for ensuring resident rooms and common areas stay this tidy?
- 2How does the nursing team ensure that all specific doctor's orders and medication schedules are followed precisely for every resident?
- 3With the high staffing rating noted in CMS reports, how do you ensure that call lights are answered promptly, especially during shift changes?
- 4What specific protocols do you have in place to monitor skin integrity and prevent the development of pressure sores?
- 5How do you handle communication between the social work team and family members to ensure we are always updated on our loved one's progress?
- 6Could you tell us more about the dining experience, specifically how much variety there is in the daily menus and how you accommodate dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“So I was here for 2 weeks and in that pre time they Completely ruined 6 months of recovery from the Plastic surgery i had on my Bottom That was almost completely Finish And also gave me 2 bed sores which I had to get surgery on twice since Leaving there which was a week ago .”
“My brother died here and had stage 4 ulcers(bed sores) on several parts of his b”
“I had cancer surgery on my right eye I have had no attention no person that followed the doctors instructions in fact the paper with the doctors instructions was removed from my room and no one has even come to change my linens”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 10 deficiencies, including serious issues with resident protection from abuse and neglect that remain uncorrected as of January 2026. The facility shows recurring problems with infection control, medication management, and fire safety systems across multiple surveys from 2019-2024. While most violations are eventually corrected, the pattern of repeat deficiencies in critical care areas and outstanding abuse protection issues raise significant safety concerns.
Apr 3, 2026Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 28, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 22, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 9, 2024Routine16
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,235
Fine
Aug 14, 2023
$3,846
Fine
Aug 7, 2023
$3,529
Fine
Jul 17, 2023
$8,469
Fine
Jun 26, 2023
$2,098
Ownership & Operations
Who Operates This Facility
Driftwood Healthcare Center - Hayward
for profit
Chain Affiliation
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 7 of 18
Ownership & Management
Owners
Gc Operating Company LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit driftwoodhealthcarecenter-hayward.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
St Anthony Care Center
1.5 miNursing Home · Hayward, CA
Serenethos Care Center, LLC
1.5 miNursing Home · Hayward, CA
Baywood Court Health Center
2.5 miNursing Home · Castro Valley, CA
Valley Pointe Nursing & Rehabilitation Center
2.5 miNursing Home · Castro Valley, CA
East Bay Post-Acute
3.2 miNursing Home · Castro Valley, CA
St John Kronstadt Convalescent Center
3.8 miNursing Home · Castro Valley, CA