Nursing HomeMedicaid

Driftwood Healthcare Center - Hayward

A middle-range Medicare rating. Review each component and visit in person before deciding.

19700 Hesperian Boulevard, Hayward Acres · Hayward, CA 94541|88 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

2.3/5

based on 20 Google reviews

(510) 785-2880 Directions Website

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3flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low health inspection rating (2/5 stars)
5 Medicare penalties on record
Above-median findings in the latest survey (16 vs median 13)

Source: Medicare data

What this means for your family

Driftwood Healthcare Center - Hayward has a middle-range Medicare overall rating. Strengths include respectful initial tours. Some reviewers note concerns about severe medical neglect and development of bed sores (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

22 public Google reviews available

Families should exercise extreme caution, as multiple reviewers report severe medical neglect, including the development of stage 4 bed sores and failure to follow physician instructions. While one reviewer noted a positive initial tour, the prevailing reports involve critical issues with patient safety, lack of communication, and inadequate staffing.

Quality Themes

Tap a score for details

Strengths

Respectful initial tours
Clean facility appearance during tours

Concerns

Severe medical neglect and development of bed sores (mentioned by 2 reviewers)
Inadequate staffing and lack of responsiveness to call lights (mentioned by 2 reviewers)
Failure to follow doctor's orders or medical instructions (mentioned by 2 reviewers)
Unprofessional communication from social workers and staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 22 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We noticed the facility looks very well-maintained and clean during our walk-through; what is your routine for ensuring resident rooms and common areas stay this tidy?
2How does the nursing team ensure that all specific doctor's orders and medication schedules are followed precisely for every resident?
3With the high staffing rating noted in CMS reports, how do you ensure that call lights are answered promptly, especially during shift changes?
4What specific protocols do you have in place to monitor skin integrity and prevent the development of pressure sores?
5How do you handle communication between the social work team and family members to ensure we are always updated on our loved one's progress?
6Could you tell us more about the dining experience, specifically how much variety there is in the daily menus and how you accommodate dietary needs?

Personalized based on this facility's data

Key Review Excerpts

“My brother died here and had stage 4 ulcers(bed sores) on several parts of his b”

Long-term resident's family · 2023★☆☆☆☆

“I had cancer surgery on my right eye I have had no attention no person that followed the doctors instructions in fact the paper with the doctors instructions was removed from my room and no one has even come to change my linens”

Post-surgery patient · 2025★☆☆☆☆

Source: 22 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.89hrs

Registered nurses for medical care

Total Nursing

4.93hrs

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility5.1%

Better than Avg

Here

5.1%

19.0%

10.2%

Alameda

7.5%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

7.3%

Alameda

4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility2.3%

Better than Avg

Here

2.3%

14.1%

9.8%

Alameda

10.0%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.4%

Better than Avg

Here

8.4%

19.5%

13.7%

Alameda

9.4%

Residents on antipsychotic medication

↓ Lower is better

This Facility5.4%

Better than Avg

Here

5.4%

15.4%

12.1%

Alameda

15.6%

Residents needing more daily help over time

↓ Lower is better

This Facility4.6%

Better than Avg

Here

4.6%

13.9%

10.2%

Alameda

8.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

93.2%

Alameda

90.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

94.4%

Alameda

91.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Alameda

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

78findings in history

5penalties

Latest survey: 16 · above CA avg (15.4)

14 complaint-triggered findings

$30,958 in fines

Families have repeatedly filed complaints triggering 10 deficiencies, including serious issues with resident protection from abuse and neglect that remain uncorrected as of January 2026. The facility shows recurring problems with infection control, medication management, and fire safety systems across multiple surveys from 2019-2024. While most violations are eventually corrected, the pattern of repeat deficiencies in critical care areas and outstanding abuse protection issues raise significant safety concerns.

May 1, 2026Complaint1 finding

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Apr 3, 2026Complaint1 finding

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Feb 26, 2026Complaint1 finding

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 6, 2026Complaint1 finding

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jan 28, 2026Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 22, 2026Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Aug 28, 2023

$4,587

Fine

Aug 21, 2023

$4,235

Fine

Aug 14, 2023

$3,846

Fine

Aug 7, 2023

$3,529

Fine

Jul 17, 2023

$8,469

Ownership & Operations

Who Operates This Facility

Owner / Operator

Driftwood Healthcare Center - Hayward

Organization Type

for profit

Chain Affiliation

Chain Name

Mariner Health Care

Chain Size

17 facilities nationwide

Chain avg rating: 2.9/5 · Rank 7 of 18

Ownership & Management

Owners

Gc Operating Company LLC

Owner · Organization

99%

Grancare LLC