Downey Post Acute
Strong Medicare quality ratings; families often praise outstanding physical and occupational therapy team. Still worth an in-person visit.
based on 269 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality physical therapy and a clean, welcoming environment. However, because of documented instances of medication errors and slow responses to urgent needs, you should closely monitor medication administration and maintain frequent communication with the nursing supervisor.
Google Reviews
Google Reviews
269 reviews on Google“Downey Post Acute is highly regarded by families for its exceptional physical therapy team and compassionate nursing staff, particularly during post-surgery rehabilitation. While the majority of recent reviews praise the facility's cleanliness and professional communication, some families have raised serious concerns regarding medication errors and inconsistent responsiveness to urgent medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong communication with family members
- Professional and helpful admissions process
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Slow response times for urgent medical needs (mentioned by 2 reviewers)
- Unprofessional or rude behavior from specific staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, frequently mentioning specific staff members and family members named in the reviews. For negative reviews, the owner maintains a professional tone, acknowledging the concern and providing a direct way to contact management.
Questions for Your Tour
- 1We noticed how much families appreciate the communication here; how do you typically keep us updated on our loved one's daily well-being?
- 2With such a highly-rated therapy team, how do you work with residents to help them regain their independence after a hospital stay?
- 3What specific protocols do you have in place to ensure medication is administered accurately and double-checked every time?
- 4How does the nursing team prioritize responding to urgent medical needs or call bells during the night shifts?
- 5Can you tell us about the daily activities and social events planned to keep the residents engaged and active?
- 6How do you approach staff training to ensure every team member provides a consistently professional and kind experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team here is truly outstanding — professional, knowledgeable, and compassionate. From the moment my Aunt arrived, she shared, she felt supported and encouraged.”
“One nurse almost overdosed me on my thyroid medicine, which I had already taken, she told it was my blood pressure medicine!”
“The therapists at Downey Post Acute were very professional and willing to work hard to see progress in the patients they were caring for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Downey Post Acute shows a concerning pattern with families filing numerous complaints, generating 24 out of 68 total deficiencies across care planning, medication management, and wound care. The facility has repeatedly struggled with developing proper care plans, preventing pressure ulcers, and ensuring medication safety, with these issues persisting across multiple surveys despite corrections being reported each time.
Mar 13, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 26, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 27, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 27, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Aug 9, 2024
$13,575
Ownership & Operations
Who Operates This Facility
Downey Post Acute
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 136 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
269 reviews from families & visitors
Official Website
Visit downeycarecenter.com
Medicare data downloads
Original nursing home datasets
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